Senior Site Reliability Engineer

Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As a Senior Site Reliability Engineer, you will lead efforts to optimize the performance, reliability, availability, and scalability of Jackpocket’s technical infrastructure. You’ll partner closely with tech leadership and serve as a go to SME on system design and functionality to ensure our systems are scaling properly and functioning optimally as we continue rapid expansion of the business.

Responsibilities

• Monitor mission critical systems and infrastructure to ensure proper function with a focus on continuous improvement and optimization
• Identify and investigate bottlenecks and latency issues and implement strategies to proactively address potential challenges
• Measure and analyze system health at granular and holistic levels and leverage data to drive decision making, continually innovating and scaling systems to meet business objectives
• Provide operational support as needed; identify, investigate, and resolve complex technical issues as they arise
• Serve as a technical and strategic advisor to leadership on technologies and methodologies to scale systems and optimize their availability and performance

Qualifications

• 8+ years of progressive experience in site reliability, devops, system infrastructure, or a related technical role
• Deep knowledge of and experience with cloud infrastructure services, GCP preferred
• Strong professional proficiency with Golang or similar languages 
• Experience with Infrastructure as Code, specifically Terraform and Terragrunt
• Proven experience optimizing reliability and performance and scaling technical infrastructure in a fast paced and collaborative environment
• Strong analytical skills and ability to provide data driven recommendations for critical decision making, mainly around system reconfiguration and improvement
• Willingness and ability to be “on call” to address unforeseen issues outside of normal working hours as needed

Preferred Qualifications

• Knowledge of Elixir, C, Python, or other programming languages
• Experience with solutions such as Spacelift, Terraform Cloud, Scalr, etc
• Proficiency with CDN technologies (CloudFront, CloudFlare, Fastly, etc.)
• Experience with ArgoCD or a comparable technology
• Previous management of Kubernetes infrastructure in a production environment
• Experience with monitoring tools such as Datadog, including the ability to understand metrics and the impact to system performance and the ability build dashboards and alerts to ensure system reliability
• Experience managing database systems such as Postgresql, and Mysql
• Experience with load testing technologies

The base salary range for this role is $170,000 - $190,000

This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact hr@jackpocket.com.

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