Senior Sales & Community Manager

About Us

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lot, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 11 pairs for spot trading, and an easy covert function between 30 different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."

For more information on BitMEX, company initiatives, product listings, launches and competitions, please visit the BitMEX Blog or www.bitmex.com, and follow our Discord, Telegram and Twitter.

Overview

We are seeking a dynamic and results-driven individual with a strong emphasis on sales to join our team. As a Senior Sales & Community Manager, you will play a pivotal role in the growth and success of BitMEX. In this role, you will be responsible for building and engaging with our community, fostering meaningful relationships, and driving sales through community, affiliate & marketing initiatives. The ideal candidate possesses a deep understanding of the fintech industry and can leverage community engagement to boost revenues, increase revenue share and build a strong community of traders.

This role demands a deep understanding of the crypto derivatives trading market and products. The ultimate goal is to increase trading volume and revenue of the platform, thus creating a superior experience for existing and prospective traders. You will identify new business opportunities, maintain and broaden existing business relationships with our network of partners, while providing competitive market analysis. As such, you will act as an ambassador of our brand and platform while being a trader yourself.

Key Responsibilities

Sales & Community Building

• Develop and implement a comprehensive community engagement strategy to build and nurture a strong community, focusing on European markets and their respective native speaking users
• Utilize data and market knowledge to formulate go-to-market plans to drive retail users, trade volume and sales growth
• Cultivate relationships with existing and potential customers through various channels, including social media, affiliates, KOLs and other relevant platforms/channels

Support Content Creation

• Partner with marketing to create compelling and relevant content that resonates with the community and aligns with the company's messaging and goals.
• Manage content calendars, ensuring a consistent and engaging presence across all community channels
• Partner with relevant channels to spread awareness on BitMEX products and offerings

Customer Support

• Act as a bridge between the community and the customer support team, ensuring timely resolution of issues and concerns
• Identify and mobilize community advocates to enhance brand loyalty and drive positive word-of-mouth

Data Analysis and Reporting

• Monitor community engagement metrics and provide regular reports on key performance indicators
• Utilize data to identify trends, opportunities, and areas for improvement in both community engagement and sales

Events

• Plan and execute virtual and in-person events, webinars, and other community gatherings to foster a sense of belonging and drive sales leads

Collaboration with other teams

• Work closely with the marketing team to align community initiatives with broader marketing campaigns and strategies
• Work closely with the Products team to provide real-time feedback from the sales team and clients, contributing to the development of new products and features
• Work closely with the Partner & Affiliate team to grow and manage (local) Affiliate & Partner network and support to find the right partner

Qualifications

• Experience engaging with clients and strong know-how of the Crypto industry
• In-depth understanding of the cryptocurrency market, blockchain technology, and related financial products
• Proven experience in cryptocurrency trading or fintech sales, with a minimum of 4 years in a responsible role
• Demonstrated ability to develop and execute successful sales strategies
• A trader yourself with a solid track record of personal trading in the crypto derivatives market, demonstrating a deep understanding of trading strategies and market dynamics
• Strong understanding of digital currencies and passionate about the space
• A deep passion for the cryptocurrency industry and a commitment to staying informed about its developments
• An entrepreneurial mentality with the ability to work well under pressure, thrive working under limited direction, and a strong sense of personal accountability and ownership
• Must be comfortable with networking
• Business proficiency in English, and native fluency in an European language.
• A good team player with strong interpersonal skills
• Proficiency with standard business end user computing applications and social media
• Candidate with less experience will be considered as Sales & Community Manager

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