Senior Project Manager

The Senior Project Manager is responsible for ensuring that we deliver high-quality work at a high level of service to our clients. They work closely with tech leads, designers and developers to make sure projects are completed on time and on budget. The ideal candidate has excellent organization and problem solving skills with a strong technical knowledge to anticipate issues, remove roadblocks, and manage the client's expectations.

• Competitive salary and benefits

• Unlimited vacation

• Laidback working environment

• Annual offsite in Mexico

• Summer Fridays

• New Apple gear (e.g. Macbook Air)

• Education stipend

• WFH Stipend

Qualifications

We value continuous growth and learning, a team-first mentality, discipline, and a positive attitude. The ideal candidate would possess:

• 2-4 years project management experience.

  • Proven ability to lead an ongoing project or retainer, maintaining a positive client relationship.

• 1-2 years experience with ecommerce. This could be

  • Working for a retail brand.

  • Working in ecom marketing.

  • Working in ecom creative.

• 6+ months of experience with Shopify highly preferred

• Experience working with web technology and alongside developers.

• Strong organizational and communication skills, including:

  • note-taking

  • scheduling

  • good English grammar and syntax

• Proven track record of managing successful projects.

  • Successful launch of ecommerce sites.

  • Ongoing brand growth and success.

• Ability to work both independently, and collaboratively as part of a team.

  • Ability and desire to mentor junior PMs.

Responsibilities

• Lead successful retainers:

  • Keep client relationship positive, leading to retainer renewal or increase.

  • Lead weekly syncs, prepare agendas, take notes.

  • Triage new Jira tickets from the client, ensuring the ticket has the necessary info and specs to go into development.

  • Manage tickets as they go from backlog all the way to release.

  • Monitor hour usage and monthly or quarterly budget.

  • Manage team’s time to keep retainer within budget.

  • Master retainer processes such as:

    • Weekly syncs

    • Jira board management

    • EOW updates

    • Ticket testing & release

• Lead successful projects:

  • Manage project scope and budget to keep it in line.

    • Identify & issue change orders (COs) where necessary.

    • Monitor budget throughout the project and raise concerns to management as they arise.

  • Independently lead client and project team through each project phase, identifying key decision-points.

  • Lead regular calls with client and internal teams.

    • Take notes, circulate them after calls.

  • Prepare project documents such as:

    • Discovery notes & decisions

    • Functional specs

    • Theme documentation

    • Timeline

    • Others

  • Provide regular updates to client and internal teams as to project state and progress.

  • Pioneer new management methods, documents, and processes as needed.

    • Add them to the HH notion/document management system for use by the entire team

  • Work with Technical Leads to identify areas where the project can be optimized, considering timeline/budget - thinking critically about the scope vs timeline.

• Strategize with clients to improve their ecommerce experience.

• Support the broader team:

  • Support training for project coordinators and project managements

  • Allow other PMs to shadow on your projects, walking them through how you work.

  • Create SOPs, how-to docs, video tutorials, etc. to share knowledge with the team.

  • Help answer PM questions in Slack.

  • Step in on projects that are in jeopardy/where things are off track

• Create novel documents and techniques for managing HH projects.

  • If they’re successful, disseminate the information to the wider team.

Salary Range: $75k-$95k

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