Senior Product Manager - SMB Merchant Solutions

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Take a seat on the rocket ship and join us as Product Enablement Manager to help people succeed across the world.

We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

Job Description 

You will lead a Product team supporting products solving problems for small to medium-sized businesses (SMBs). Our mission is to enable our sales channels to help SMBs succeed using software that solves various merchant service problems. This includes understanding and articulating key challenges SMBs face specific to various markets or merchant types to inform our product strategy and enable merchant success. You will be responsible for helping select and launch products, operationalizing processes, measuring product adoption and constantly improving user experience. You will work closely with operations, marketing, designers, sales, and support to launch, support, and improve the ecosystem of SMBs products that delight customers and deliver revenue. This is an opportunity to have a big impact on a fast-growing company. To succeed at Xplor, you must thrive in a dynamic, fast-paced environment. You will be comfortable in highly collaborative environments while also being comfortable making decisions and completing work independently. 

Responsibilities: 

• Work with the Group Product Manager to help define the product strategy and the larger roadmap for direct to merchant software solutions, embedded software solutions for existing merchants, and embedded software solutions for ISVs to resell.  
• Execute yourself and through your team on a buy, build partner strategy for our US payments market for value-added software solutions to achieve key  
• Develop a deep understanding of the customer and the competitive landscape to identify market and product opportunities. 
• Ability to demonstrate critical thinking and problem-solving skills. 
• Work with external third parties to assess partnerships and licensing opportunities. 
• Ability to build strong cross-functional relationships. 
• Run beta and pilot programs with early-stage products and samples. 
• Be an expert with respect to the competition. 
• Ability to support the Group Product Manager develop strong business plans, cost/benefit analysis, and action plans that can deliver value to our small to medium size merchants, and in turn help achieve revenue targets. 
• Works with marketing and sales enablement to develop Go-to-Market strategies and positioning. 
• In addition to launching products, you are highly motivated to measure product adoption metrics or other key business metrics that can help increase revenue and/or reduce cost. 
• Align with technical product owners and other stakeholders to prioritize the backlog of features to achieve the overarching strategy and roadmap. 
• Collect and analyze qualitative and quantitative data to measure product success and glean new insights. 
• Understand, articulate, and capture customer and market problems and then translate them into market requirements for future product roadmap delivery.  
• Create and utilize requirements documents, business plans, and launch plans for your products. 
• Identify and develop key business development relationships needed to make your products successful in their respective verticals. 
• Generate business cases for product enhancements. 
• Coaches and supports the growth and development of product people  
• Works as a tie-breaking decision maker, where the product team cannot get consensus then the Senior Product manager will weigh up all inputs and make the decision 
• Responsible for developing consumer and channel communication strategies for new product launch. 
• Responsible for producing business statistics among which are price points, product mix sales history, and competition for product introduction. 

Location:   Position can be remote and sit anywhere within the domestic US except for Hawaii and Canada

Average pay for this position is between $120,000 - $150,000 annually 

• 6+ years of experience in product management, product marketing, or sales engineering. 
• Prior experience leading and coaching other product individuals 
• Experience in payments technology or SaaS software is highly desired. 
• Experience in helping support, sell, or go to market involvement of a POS (Point of Sale) systems 
• Direct experience with Agile software development methodologies. 
• Highly organized with strong attention to detail. 
• Ability to analyze and interpret data to make decisions. 
• Team player who brings a "can do" attitude to work every day. 
• Excellent verbal and written communication skills. 
• Bachelor's degree is preferred; MBA is a plus. 
• Operational and financial astuteness is a plus 

Values and Life at Xplor Our four core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are: 

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer 
• #GiveBackDays/Commitment to social impact
• 3 extra days off to volunteer and give back to your local community 
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS 
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program 
• Access to free mental health support
• Flexible working arrangements

More about us 

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

EEO and Artificial Intelligence

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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