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Posted on: 13 June 2024
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Location: Fully remote, global!
The Senior Product Manager (Monitoring and Incident Management) at Uptime.com plays a crucial role in shaping and expanding our cutting-edge availability monitoring platform. As we rapidly grow our capabilities and features, we are dedicated to meeting the needs of our fast-growing customer base, especially those in small and medium businesses, as well as scaling up to serve enterprises.
In this role, you will be responsible for driving the development and growth of our monitoring and observability platform. Your focus will be on driving user adoption and ensuring customer satisfaction. Collaborating closely with our Product Team, you will help shape and deliver on our product roadmap. Your contribution will be instrumental in advancing the mission, vision, and strategy of our product.
Being a customer-oriented company, Uptime.com places great importance on building strong relationships with our customers. As the Senior Product Manager, expect to engage in frequent communication with customers and actively cultivate outbound relationships. Our goal is to create the best monitoring platform that addresses the unique requirements of our valued customers.
Requirements
● Have previous experience as a Product Manager at a high-energy company that focuses on SaaS, in the observability, monitoring, and incident management field OR devops/devops tools/devops services.
● Have a track record of working in an agile development environment and collaborating with Product Owners to write User Stories.
● Be familiar with building and managing complex software services on a large scale.
● Display exceptional prioritization and problem-solving skills in a competitive environment.
● Have the ability to gather, research, and analyze data from various sources (market data, customer services, sales) in order to define business requirements and MVPs.
● Possess business knowledge and acumen to engage in technical discussions with engineers and effectively communicate complex technical solutions to both technical and non-technical customers.
● Exhibit excellent communication, facilitation, and presentation skills to identify needs, explain features, articulate decisions, and gain alignment to drive projects forward.
● Embrace a collaborative mindset and have the ability to build strong cross-functional partnerships.
● Be intellectually curious, self-aware, and demonstrate a rapid learning and adaptability.
The ideal candidate for this role will have a strong technical background and experience in product management, particularly in the SaaS space. They should possess excellent communication and leadership skills and thrive in a fast-paced and dynamic start-up environment.
Benefits
Uptime.com is a leading provider of website monitoring and performance optimization solutions. We help businesses of all sizes ensure that their websites and online applications are always available and running smoothly.
Our advanced monitoring platform checks websites and servers from locations all over the world, alerting users to potential issues and downtime. We also offer a range of tools and services to help businesses optimize their website performance, including website speed testing, load testing, and performance analytics.
At Uptime.com, we are committed to providing our customers with the best possible experience and helping them succeed online. Our team is made up of skilled professionals with a passion for technology and a commitment to customer satisfaction. So, if you are looking for a reliable and efficient way to monitor and improve your website's uptime and performance, Uptime.com is the perfect choice.
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