Senior Product Manager

SUMMARY

Do you have a passion for creating world-class SaaS solutions that drive quality and compliance in the life sciences industry? Are you excited about making a meaningful impact by enabling organizations to deliver safe and effective products to patients and consumers? Do you want to help make life-changing products available to more people sooner? If so, this is your opportunity to join our dynamic team as a Sr. Product Manager, where you will play a pivotal role in shaping the future of our QMS applications.

RESPONSIBILITIES

 • Customer-Centric Approach: Collaborate closely with life sciences professionals, quality managers, and compliance experts to understand their needs and challenges and translate insights into actionable product enhancements. Become the undisputed expert on customer voice.

• Product Strategy: Own the product strategy for our SaaS Quality Management System applications, aligning it with the unique needs and challenges of the life sciences sector.

• Cross-Functional Collaboration: Work closely with cross-functional partners in Engineering, Product Design, Architecture to ensure successful product development and delivery. Work collaboratively to define and refine work in preparation for development

 • User Experience (UX): Advocate for an exceptional user experience by collaborating with UX/UI designers to create intuitive interfaces that simplify quality management tasks.

 • Roadmap Planning: Create and maintain a clear and prioritized product roadmap, defining valuable capabilities and outcomes, defining user stories, and defining milestones for our QMS applications.

• Product Launch: Plan and execute successful product launches, including go-to-market strategies, documentation, training, and customer support.

• Performance Analysis: Continuously monitor product performance and key metrics, analyze data to identify areas for improvement, and make data-driven decisions.

• Stakeholder Management: Work with internal stakeholders in sales, marketing, services, customer success, and support, to enable successful product adoption.

• Regulatory Compliance: Partnering with internal experts, maintain a strong focus on regulatory compliance, ensuring our QMS applications meet industry standards and guidelines including but not limited to 21 CFR Part 11, 21 CFR Part 820, 21 CFR 210/211, ISO 13485, ISO 9001, and CLIA

 • Non-negotiable - Use your excellent sense of humor, personality, and skills effectively to make MasterControl #TheBestTeamOnThePlanet!

REQUIRED SKILLS

5+ years of experience as a Product Manager in a cloud native SaaS organization with experience delivering successful products to market

• Bachelor's degree in Business, Computer Science, Engineering, or related field, or equivalent work experience. An MBA or other advanced degree is a plus. • Excellent communication, leadership, and stakeholder management skills

• Experience creating and driving new product discovery processes in strong partnership with UX teams.

• Exceptional problem-solving skills and the ability to prioritize effectively.

• Experience taking a new and fast-growing product to scale.

• Experience with agile development methodologies

• Experience working with document and content management software applications, and/or educational and learning management systems is desirable

• Independently manage workload and ensure timely completion of projects.

• Empathy for others and desire to collaborate and partner continually displayed in your communication and interactions with your colleagues  

Highly Desired Skills

Experience as a Product Manager for a SaaS software company within a Medical Device, Pharmaceutical, Biotech, or other Life Sciences company OR experience as a Product Manager for a SaaS software company focused on manufacturing for the life sciences.

• Experience bringing to market and managing document management and content management solutions and understanding the various content management needs across various life sciences organizations.

• Understanding of life sciences document control & content management requirements and life sciences regulatory needs. 

• A data driven mindset with experience using usage analytics tools like Pendo or Gainsight.

Physical Demands and Working Conditions 

Ability to communicate effectively in writing, in person, over the telephone and in e-mail.

 • Ability to operate a computer and work at a desk for extended periods of time.

• Some travel is required, typically to interact with customers, present at user group meetings, etc.

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (you get paid to have fun and be active!)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

The US base salary range for this full-time position is $140,000 - $190,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status.

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