Senior Product Manager, Lifecyle

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty, Reliability, Collaboration, Curiosity, Passion

Position Summary

The position requires management of the product lifecycle processes and will work with product managers and other stakeholders such as product engineering and operations to ensure that products and services are commercialized for managed mainframe and IBM i product offerings.  This position will oversee the product CPQ catalog responsibilities for costing and pricing, and analytics. This ideal candidate will have a strong background in CPQ systems and SFDC and will work closely with product managers and the Ensono investment and pricing teams.

The position requires extensive technical and business analytical expertise, and will manage projects, identifying future opportunities, improving processes, and driving the product management direction of programs.

The position reports to Sr. Director, Product Management for Mainframe & Power

Key Areas of Focus for this Role

• The ideal candidate must have proven experience in business and technical process analysis and design and demonstrable problem-solving skills.
• The ideal candidate will have proven ability to multi-task several projects, and the ability to work collaboratively in a team environment.
•  Define, improve, and automate quote to cash processes; Ensure quoted and sold deals meet operational, legal, and financial requirements.
• Provide data driven recommendations for pricing discount policies; Collaborate with Business Express and Finance teams to define product financial KPIs.
• Identify and develop SKUs as needed for client specific solutions, assist deal desk and billing teams when SKUs need to be identified to ensure clients can be billed accordingly.
• Drive continuous business process improvement for managing mainframe and power product line SKU catalog, ensuring that all cost and pricing are completed and quotable.
• Partnering with Product Managers and business operations, own the commercialization methodologies for cost of goods sold, consumption pricing, and work with business operations to ensure that all services are being monitored, measured, and reported accurately.
• Ensure systems support pricing and processes, Document commercial best practices, deal package requirements, pricing guidelines, and processes. 
• Perform other duties as required and assigned.

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

• 7+ years of relevant experience working for a Managed IT Service, Cloud, and/or Hosting Provider.
• 7+ years’ experience in product management, commercial for service provider.
• A bachelor’s degree in business or economics or equivalent experience.
• Proficiency in enterprise ERP, CPQ, and quote to cash systems (e.g., SFDC).
• Expert Excel skills and must have the ability to solve complex problems, synthesize and communicate large data sets.
• Deep understanding of commercializing services for the cloud and managed services industry.
• Ability to translate technical, complex requirements into simple, actionable terms, and to commercialize offers for customer consumption.
• Ability to manage multiple priorities in fast-paced environment with flawless execution, working collaboratively with cross-functional, cross-cultural teams.

Other Qualifications

• Program Management in a business or technical capacity.
• P&L experience.
• Strong understanding of IT operations and service management.

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