Hopper

USA

Posted on: 22 March 2024

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Senior Product Manager - HTS Connect

About the job

Virtual Interlining offers customers additional travel options by combining together multiple individual travel segments through self-transfers. These unique itineraries unlock new destinations, save customers time and money, and offer customers increased selection when they are booking travel.

Hopper has developed its own Virtual Interlining engine and has been selling this content within our OTA business for several years. More recently, we’ve started to offer this type of content to other businesses selling travel. This new branch of the business, HTS Connect, distributes Virtual Interlining itineraries via white-label websites and API integrations to businesses selling travel outside of the Hopper ecosystem.

As the Senior Product Manager for HTS Connect, you will be responsible for launching and ensuring the continued success of Virtual Interlining on these partner sites.

What would your day-to-day look like:

Manage a product roadmap for a set of features from inception through implementation; collect requirements, establish key performance metrics, craft the user experience, and drive execution
Communicate with internal and external stakeholders to align on the roadmap, timelines, and priorities and ensure launch and post-launch success of the product
Understand and explain complex technical issues, discern impact, and communicate them to maximize clarity and drive resolution
Collaborate closely with data science to dive deep into our data to understand our users
Work with business leaders to help shape and drive business cases for product features
Ideate and wireframe new features that will be in the hands of millions of users across the globe
Identify the essential qualities of each feature: what's important, what's not, how can we limit cost and risk?
Use good judgment to make appropriate trade-offs when scoping and specifying solutions, ensuring that anything we build adds value to the business and continues to delight customers

An ideal candidate has:

Excellent communication for both the technical and non-technical
Strong organizational and project management skills
Worked directly with design, frontend and backend engineers, product operations, and data science to launch B2BC or B2C products
Experience running and evaluating A/B tests and user surveys
3+ years product management experience

Perks of working with us:

Well-funded and proven startup with large ambitions, competitive salary and stock options
Unlimited PTO
Flexport All Access Pass OR Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% employer paid medical, dental, vision, disability and life insurance plans
Access to a 401k

#posttoexternal

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.

Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.

Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.

Come take off with us!