Senior Product Manager

About Cleo:

At Cleo, we make a real impact by doing work that matters: helping families be their best at home and at work.

Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of Guides and Specialists—parent and maternity coaches, doulas, lactation consultants, sleep experts, and more—with a powerful technology platform that helps every working parent succeed as they grow both their families and their careers.

Cleo is offered by over 100 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, The Learning Care Group, and Pinterest. With $81M raised from top investors including NEA, Greylock, and Transformation Capital, we’re expanding our offerings and our team to meet the growing demand of employers, parents, and the healthcare sector. Now we're looking for experienced and passionate team members like you to join us.

Title: Senior Product Manager

Cleo is excited to be hiring a new Senior Product Manager. In this role, you will be the go-to person to intimately understand the member, client and business needs. You will be responsible to create buy-in for the product vision both internally and externally, and translate that vision into detailed requirements via jira stories. With best-in-class member experience being the center of your decisions, you will be responsible to execute your product ideas with a team of engineers, track outcomes, and continuously iterate using the SAFe agile framework. In this role, you will focus on aspects of our in-app core member experience including content, scheduling, and support plans. You'll be working closely with colleagues across Engineering, Commercial, Operations, Data Science, Design, and Marketing to bring your ideas to life.

This role reports to the Senior Director of R&D.

• Take responsibility for all aspects of the product – know the details of how the product works, the competitors, the company priorities, and the tasks to be done
• Work closely with customer success, engineers, designers marketers, data analysts, designers, and other business stakeholders to define, prioritize, and execute against a product roadmap that inspires and supports company goals and objectives
• Drive quick-to-market product delivery with engineering teams
• Live in the metrics and analyze user behavior to inform the success of products
• Own prioritization frameworks including running estimate and planning to commit to, and communicate, product roadmaps
• Forming data-driven hypotheses, define tests, get feedback on experiment designs, conduct A/B tests, document constraints and limitations, and draw insights from results

• Demonstrated success defining and launching excellent products that drive great customer experience
• A passion for jumping deep into data and the ability to run experiments to quickly test hypotheses
• Demonstrated analytical skills, including the ability to summarize findings and propose recommendations
• Skill at partnering cross-functionally across an organization
• Strong leadership, customer engagement, organization, team influence and interpersonal skills
• Strong understanding of prioritization frameworks and the ability to estimate the opportunity size for each initiative
• Strong communication skills and intuition for communication strategy at every level - within teams, within the company, to users, and other audiences
• Background in and/or passion for working in health services related to women’s health, maternity, or childcare
• Willingness to roll up your sleeves and tackle something hands-on

#LI-Remote

We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.

Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Pay Transparency: For New York and California, the base salary range for this position is $170,000 - $190,000 annually. Outside of those states, the base salary range is $153,000 - $171,000 annually. In addition to a base salary, Cleo offers the following benefits: health insurance (medical, dental, and vision), 15 paid holidays, 5-day winter break, unlimited flexible vacation time, sick time, 16 weeks paid parental leave, 401(k) plan, disability insurance, life insurance, wellness perks, and more.

You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that Cleo does not provide employment-based visa sponsorship for this position at this time.

Cleo is currently accepting applications from candidates residing in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

SF FAIR CHANCE ORDINANCE Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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