Senior Product Manager (B2B2C)

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested $1.9 billion in real dreams and real opportunity, spanning more than 90 countries and 4.7 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

Join our team of product managers, designers, and technologists who are on a mission to expand financial access to help underserved communities thrive. 

Building on the success of our original crowdlending product, we envision a future in which people come together to invest in others who are improving their communities around the world: women, refugees, small-holder farmers, climate-impacted people, and underserved communities in the US. 

As a Senior Product Manager, you will be a key member of Kiva’s B2B2C product team, bringing the next generation of high-impact features and integrations to our global partners and their stakeholders.

You will thrive in this particular product role if you: 

• Excel at imagining, defining, and advancing 0→1 product ideas through the product life cycle, resulting in measurable customer delight and market growth.
• Are particularly detail-obsessed about user experiences, interfaces, and end-to-end systems design - maintaining high standards for aesthetics and organization.
• Balance business customer needs with the distinct motivations and workflows of their end users.
• Work creatively within constraints, leveraging both data and product instinct in your craft. 
• Drive decision velocity by inspiring team collaboration and excitement about the work.
• Are passionate about Kiva’s mission and financial access innovation.

Please note,this is a full-time remote position on a remote-first Product team. At this time, we can only consider applicants with authorization to work in the United States or Bogota, Colombia on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include: 

Drive New Ideas through the Product Life Cycle

• Develop Kiva’s new B2B2C applications, focusing on 0 →1 growth with new audiences
• Advance product ideas through problem definition, research, user testing, technical hand-off, planning, communications, marketing, feedback, and analysis.
• Make key contributions to roadmap communication and iterative prioritization.

Focus on Excellent User Experience and Design

• Shape beautiful, engaging, impactful user experiences that drive growth.
• Collaborate with designers and researchers for aesthetics and organization.

Employ Data-Driven Decision Making

• Creatively use market trends, product data, and user feedback for decisions.
• Address product market fit and growth with data and experimentation.

Advocate for Business and Customer Needs

• Balance business and end user needs- aligning and manage customer requests in relation to product strategy.
• Support definition and delivery on enterprise-grade SLAs and system integrations like SSO and APIs

Facilitate Team Collaboration

• Collaborate on OKRs and sprint goals, valuing both the process and product.
• Build trust up, down, and across to accelerate success and create a holistic understanding of user needs, business requirements, and technical constraints.

Core Competencies: 

• Product Craft: Develops comprehensive product strategies reflecting best practices and emerging standards. Designs user-centric and visually appealing solutions that enable informed stakeholder decisions.
• Creates New Value: Success in developing and launching new products from concept to market (0→1).
• Delivers Results: Proven track record of making informed product decisions and driving action amid ambiguity. Successfully takes digital products from concept to launch by aligning technical teams, managing complex projects with creativity and empathy, and regularly shipping improvements.
• Bias for Action: Balances macro (feature viability) and micro (UI details) decisions, knowing when excellence is required and when "good enough" suffices. Takes well-communicated risks to ship and learn based on available information.
• Data-Inspired: Analytical mindset with the ability to leverage data for product insights and decisions.
• Leadership: Confident decision-maker in ambiguity, inspiring and motivating teams. Emphasizes authenticity, cooperation, and open communication to drive positive impacts.

Experience: 5+ years in product management, including B2B2C products.

What we offer:

• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry-leading benefits package including health, dental and vision insurance, parental leave, professional development, 401k matching, generous PTO, and more.
• Opportunities to connect with and learn from colleagues and partners around the world
• Salary range: $126K - $157K; a final offer will be dependent upon a candidate’s location, skills and experience. 

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.

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