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TTEC Digital

USA

Posted on: 11 June 2024

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Senior Principal, Technical Project Manager

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Senior Principal Technical Project Manager (Sr. Enterprise Project Manager) to join our TTEC Digital Solutions team. This is a telecommuting opportunity with some client site travel requirements.

As part of our Project Management team supporting our Microsoft Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment.

What you’ll be doing:

Manage the overall delivery relationship with assigned program/project clients

Frequent and direct contact with senior-level managers, directors, and executives to provide technical expertise and project status

Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people [TTEC staff, contractors, client resources, and vendors]

Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes

Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and provide project progress and issues to client stakeholders, delivery management, and account team

Ensure client stakeholder alignment and drive overall program customer satisfaction.

Develop and deliver financial reporting dashboards providing project financial status to client stakeholders

Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.

Review project invoices for accuracy

Work with project staff to develop work plans and assign duties, and responsibilities to ensure the specified project objectives are met.

Coach members of the project teams as needed to optimize the efficiency of the team.

Manage the program resource plan, project plan, and schedule.

Achieve project goals within designated constraints.

Perform and support project management duties related to resource utilization and revenue projection.

Assist in the continuous improvement of the established project management methodologies

Perform related duties as assigned

What skills you’ll bring:

Experience delivering transformation projects.

Deep knowledge in at least one of these technologies:

Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM]

Genesys Contact Center

Other related contact center hardware and software

Microsoft Solution stack

Customer Relationship Management-- Microsoft D365 CRM highly desired

Data and AI

10+ years of Project/Program Management experience within a consulting environment

Experience leading large enterprise client projects with 500,000 - $10,000,000 in consulting services, including executive-level sponsorship, and reporting requirements.

Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum, and hybrid methodology-run projects.

Experience leading a program with multiple projects and workstreams is preferred.

Experience leading multiple project teams ranging in size from 3 to 50 people

Superb written and verbal communication and listening skills

Excellent organizational and planning skills

Keen attention to detail

Ability to build relationships, collaborate, problem solve, negotiate, drive, and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members, and 3rd party partners.

PMP or other Project Management Certification strongly preferred

CSM, ACP, or SAFe Certification is desired and required for Hybrid or Agile-focused project teams.

Ability to travel up to 30%

What you can expect:

The anticipated range for individuals expressing interest in this position is $ 125K to $160K. Actual compensation offers to a candidate may vary based on geographic location, work experience, education, and skill levels. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include

Medical, dental, and vision 

Tax-advantaged healthcare accounts

Financial and income protection benefits

Paid time off (PTO) and wellness time off

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Team Overview

For five years in a row our Microsoft practice has achieved the ‘Inner Circle for Microsoft Business Applications’ designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.

Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

About Us

Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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