Senior Partner Account Manager

About Murmuration

Murmuration is a nonprofit organization focused on leveraging civic engagement to drive greater equity. We are committed to transforming public education so that every child – regardless of who they are or where they live – can benefit from the same opportunities afforded by a quality education.

We provide sophisticated tools, data, strategic guidance, and programmatic support to help our partner organizations increase civic engagement and marshal support to drive change at the community level. Our best-in-class data and easy-to-use tools have been used by hundreds of organizations to make informed decisions about who they need to reach and how to achieve and sustain impact – and to put those decisions into action.

Our team includes experts and innovators in data, analytics, and strategy. We are former teachers, organizers, data scientists, and campaign veterans, and we are looking for people whose passion and expertise can help realize our vision.

About the Role

Murmuration is looking for a Senior Partner Account Manager to support our fast-growing Partnerships Team and partner portfolio. This role would be responsible for ensuring the development and support of the Organizer-only partnership offering. Organizer helps equip organizations working to ensure equal access to high-quality public education across the United States with an outreach platform, account support, and access to data-driven research. Together, these are designed to enhance the efficacy of their electoral, organizing, and advocacy campaigns at an affordable price point. The Senior Partner Account Manager will report to the Director of Electoral Partnerships.

In 2023, alongside our platform relaunch, Murmuration will roll out a tailored partner support offering to better and more efficiently service the sector.

About Tailored Partner Support

One of the core visionary goals of Murmuration is to serve the education sector by providing high-quality data, technology, and programmatic support to partner organizations who are running political and advocacy campaigns in support of ensuring equitable access to high-quality public education for every child. While not every prospective partner needs access to our organizing platform or full pod support, we want them to be part of the m{community.

About the Organizer Partner Offering

Organizer partners utilize Organizer to run electoral, advocacy, and organizing campaigns. Organizer partners have access to a limited suite of products and services and are supported by an account manager who is able to support with partner onboarding, data imports, and exports, as well as troubleshooting data and programmatic inquiries. Organizer partners pay a subscription fee primarily based on the number of voter file records they need access to and, secondarily, native tool usage.

Organizer partners may encounter additional costs related to third party tools and Murmuration products and services not included in the Organizer partner type, such as reporting, custom model recommendations, and coalition support. Experimentation such as polling and Randomized Control Trials (RCTs) are considered on a case-by-case basis.

What You'll Do

Organizer Partner Offering Development and Management (60%)

• Assist in the development of our Organizer Partner account offering;
• Create the framework for comprehensive support of all the offerings within the Organizer Partner offering;
• Assist Partnership Team leadership in the creation of the staffing needs for the Organizer Partner partnership offering;
• Provide technical demonstrations of m{insights/Organizer to prospective Murmuration campaign partners;
• Partner with the Senior Manager of Learning and Technology in the creation of new training content and programming needed for the Organizer Partner offering;
• Onboard, train, and support a portfolio of Organizer/Canvassing Partners (including candidates and consultants); and
• Be responsible for managing and developing at least one account manager as we expect management to grow as the Organizer partner group scales.

Partnerships Operations (25%)

• Serve as main point of contact, both internal and external, relating to contracts and billing (new access agreements and renewals);
• Liaise with the Finance team on contract/subscription management; and
• Lead on account creation within m{insights/Organizer for new partners on the Partnerships team, including updating permissioning for existing partners and additional Organizer instance creation.

Cross-Team Collaboration (10%)

• Serve as primary liaison between the Partnerships and Data teams for the monthly TargetSmart load. This means attending monthly internal meetings, monitoring progress, and reporting back any issues;
• Serve as a line of communication with the Strategic Operations and Partnerships teams when technical problems and issues arise within the platform; and
• Collaborate with the Communications Team in the creation of communications for our Organizer Partners.

Diversity, Equity, and Inclusion - (5%)

• Provide and support organizational DEI initiatives by attending training and engaging in the work across the organization and within the Partnerships Team.

Note: At Murmuration, we are committed to becoming an even more diverse, equitable, and inclusive workplace. To this end, all staff members are expected to actively participate in DEI (diversity, equity, inclusion) programming.

Requirements

What You Should Have

• Experience with campaigns and elections;
• Previous work experience with voter files/platforms or other technology-driven outreach;
• Comfortability with contract tracking/execution and organization;
• Experience training on technology products and creating content and training materials for diverse sets of audiences;
• Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work;
• Familiarity with data and the need for data quality and hygiene;
• Strong relationship-building skills;
• Ability to multitask; and
• Interest in politics and/or passion for educational equity.

What You Could Have

• Past experience with Salesforce and/or political data software (NGP VAN, NationBuilder, PDI)

Talented Senior Partner Account Manager come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box!

Benefits

Location, Compensation, and Benefits

The Senior Partner Account Manager is a full-time, salaried position with a comprehensive benefits package. It is based anywhere in the U.S. The salary range for this position is $75,000 - $105,000 and is commensurate with experience.

An Equal-Opportunity Employer with a Commitment to Diversity

Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation, and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.

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