Senior Learning & Talent Program Manager - Technical

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

About the Role:

The role entails spearheading the design, development, and implementation of comprehensive learning strategies tailored to support the technical skill development of employees within Kraken, while also assisting learning initiatives pertinent to the cryptocurrency industry. This position involves collaborating closely with cross-functional teams to identify learning needs, curate content, and design engaging learning materials. The successful candidate will leverage expertise in instructional design and eLearning authoring tools to create interactive courses and modules, ensuring alignment with adult learning principles and industry standards. Monitoring the effectiveness of learning programs through data analysis and evaluation metrics will be crucial, with a focus on continuous improvement and compliance with regulatory requirements. Additionally, fostering a culture of learning and knowledge-sharing across the organization and providing guidance to stakeholders on learning development and delivery methods are integral aspects of this role. Experience in global training policies, strong project management skills, excellent communication abilities, and a passion for innovation are essential qualifications for success in this role.

What You'll Do:

• Develop and execute learning strategies to support employee development initiatives focused on the technical skills of Krakenites, while assisting with crypto-industry related learning programs.

• Collaborate with cross-functional teams to identify learning needs, content requirements, and delivery methods.

• Design engaging and interactive eLearning courses, modules, and materials using authoring tools such as Elucidat, Adobe Captivate, or similar platforms.

• Curate existing content and resources, as well as source new content from external sources or subject matter experts.

• Familiar with Docebo learning management system (LMS) and other learning platforms, such as Skillsoft Percipio, including course setup, enrollment, tracking, and reporting.

• Monitor the effectiveness of learning programs through data analysis and evaluation metrics, making recommendations for continuous improvement.

• Stay up to date with industry trends, best practices, and emerging technologies in eLearning and instructional design.

• Provide guidance and support to stakeholders, trainers, and subject matter experts on learning development and delivery methods.

• Ensure compliance with regulatory requirements and standards related to learning content and delivery.

• Foster a culture of learning and knowledge-sharing across the organization.

• Experience developing and implementing global training policies.

• Comfortable facilitating workshops when required.

Skills You HODL:

• Bachelor's degree in Instructional Design, Educational Technology, Learning and Development, or related field; Master's degree preferred.

• Proven experience (5+ years) in instructional design, eLearning development, and learning program management in a tech or product area.

• Expertise in eLearning authoring tools such as Elucidat, Adobe Captivate, or similar software.

• Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders in a remote setting.

• Analytical mindset with the ability to interpret data and metrics to drive decision-making.

• Knowledge of adult learning principles, instructional design models, and learning theories.

• Experience with learning management systems (LMS) and other eLearning platforms.

• Familiarity with SCORM, xAPI, and other eLearning standards and specifications.

• Creative problem-solving abilities and a passion for continuous learning and innovation.

#LI-Remote #LI-MD1

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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