Canary Technologies

USA

Posted on: 08 November 2024

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Senior IT Systems Engineer

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About the Role

Canary Technologies is hiring a Senior IT Systems Engineer to join our Engineering team and enable our next phase of growth. This role requires a strong background in IT systems as we work to improve Canary's systems and processes, in our efforts to scale the company. As an additional perk, you can be fully remote!

Responsibilities

Serve as the primary IT point of contact and an escalation point

Establish working relationships with internal teams to understand, prioritize, and effectively deliver IT support requests and projects

Review and delegate high priority requests as required

Troubleshoot and identify the root cause of complicated software and hardware issues to prevent repetition

Establish processes and metrics to help identify areas of improvement, as well as celebrate the great work being done

Perform hands-on fixes at the desktop level; installing and upgrading software and configuring systems and applications in collaboration with other IT team members

Manage user access related to the onboarding and offboarding of team members

Deliver new hire IT orientation

Develop and contribute to knowledge base articles for end user reference

Manage IT asset inventory and lifecycle management program

Qualifications

Minimum of 6 years of experience in IT systems engineering

Proficiency in system design, implementation, and troubleshooting across various IT environments

Experience in a high growth organization or startup environment

Strong knowledge of server and network infrastructure, including hardware, software, and cloud technologies such as Google Workspace, Google Cloud, Amazon Web Services

Experienced with Apple and Microsoft Windows operating systems, hardware, and software

Previous experience administering identity providers

Previous experience in managing and administering a centralized MDM solution

Continuously improve Canary’s security posture

Willingness to travel to remote sites as required

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

We also work hard to ensure Canary is a fun and exciting place to work. Here are some of the additional benefits

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.