Five9

USA

Posted on: 19 February 2024

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Senior Infrastructure Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively seeking a Senior Infrastructure Engineer (Platform Services) to join our growing Cloud Operations team. The ideal candidate for this role will have a deep understanding of systems architecture and design, strong analytical and troubleshooting skills, and excellent communication skills.

Key Responsibilities:

Perform high-level systems analysis, evaluation, design, deploying enterprise DNS,NTP,LDAP services.
Build, manage and support operation services (DNS,NTP and LDAP) – highly available, secure and scalable – production and lab infrastructure in company’s global data centers and public clouds
Monitor production and lab environments, troubleshoot alerts & incidents, detect and fix infrastructure problems.
Working knowledge with Grafana, Prometheus, Syslogs and other Observability tools.
Python Development: Analysis, evaluation, design, deploying and support in Python to design, develop, and maintain efficient and reliable code.
Automation: Ansible, AWX and Hashicorp vault to automate and streamline Infrastructure Platform services.
Agile Development: Work within Agile practices/framework (Gitlab, Github) to ensure the timely and iterative delivery of high-quality software solutions.
Understanding and Administration of Linux Operating Systems ( Ubuntu, CentOS and Readhat )
Understanding of Compute systems from Cisco and Hewlett-Packard
Understanding of storage systems from in NAS and SAN environments. Pure, Netapp or Hewlett-Packard preferred.
Understanding of Openstack or VMWare virtual system
Understanding of IPv4 network protocol.
Create/maintain documentation of the infrastructure and configurations (architecture diagrams, procedures, etc.) and provide training to relevant staff (within and outside the immediate team)
Perform maintenance after hours and in change windows via CAB change process.
Participate in on-call rotation as needed.

Requirements:

5+ in managing global DNS, NTP and LDAP systems on Linux Operating Systems .
5+ years in Ansible, Python programing languages, Powershell is a plus.
Manage DNS on Infoblox, Bind9, CloudFlare, GCP and AWS systems.
Manage Infoblox DDI eco system.
Manage NTP on Microchip SyncServer systems.
Managing OpenLDAP proxy systems.
Strong experience supporting mission critical 24x7 customer facing production environments.
Hands-on experience in designing, deploying and managing Cisco UCS infrastructure is a plus.
Excellent communication skills – both verbal and written
B.S. in Computer Science or equivalent experience

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

#LI-Remote #LI-VC1

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$108,100—$191,400 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.