Senior Director, Omnichannel

Just Global:  

At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B.  

What you are accountable for: 

The Senior Director, Omnichannel is an agency leader accountable for overseeing all aspects of the omnichannel team process and workflow including the incorporation of omnichannel strategy into complex connected, story-driven, full-funnel experiences while bringing marketplace innovation and thought leadership into the agency and to our clients. This role works in close partnership with department heads to build strong relationships across teams while also ensuring our work product is always innovative, following established best practices and flawlessly executed across the organization. As part of this responsibility, the Senior Director, Omnichannel must cultivate a team capable of delivering outstanding customer experiences and outcomes for our clients, driving product growth and advancement throughout the organization. What you are responsible for

What you are responsible for: 

Internal

• Ensure consistency in department’s media plans, which align to initial strategy work, while offering innovation in tactical approach, research driven vendor selection, and defined testing approach
• Enable department partnership with analytics & BI teams, lead actionable media insights and outcomes from advanced analytic projects and platforms
• Deliver defined optimization approach, ensuring all plans are quantifiably different by close of campaign compared to what was approved
• Drive increased profitability across department through innovative workload planning, process evolution, standardization, and utilization
• Integrate omnichannel strategy into overall agency planning and oversee execution across media platforms, specialists, and managers
• Troubleshoot issues/concerns and work with online partners to resolve as needed
• Research, test, and evaluate new data providers, DSP’s and other partners
• Maintain quality control while ensuring projects and campaigns are executed completely, correctly, accurately, and efficiently for clients
• Ensure omnichannel team is accurately tracking all financial processes in a timely manner
• Serves as advisor and mentor to planning groups, and leads the team in flawless and accountable execution
• Work closely with VP, Media Strategy and VP, Global Media Operations & Activation and to drive innovation and improved process across clients
• Exhibit the ability to anticipate and solve problems
• Own and foster growth in the relationships with agency partners, where applicable

Customers 

• Look for and deliver new and innovative solutions to client business issues and challenges, that can take shape of POVs to deliver to client through Client Services 
• Lead and deliver agency account growth initiatives
• Play a leading role in the packaging and promotion of Just Global services within omnichannel media
• Translate marketing goals and brand positioning into viable media communication strategies and ideas across omnichannel landscape
• Discover and deliver new test opportunities and ‘firsts’ to drive innovative solutions to executing omnichannel campaigns based on specific client business issues and challenges
• Work closely with account and media leads to ensure strong senior client relationships on select group of accounts
• Act as core participant in development and delivery of agency RFP responses and pitches, as applicable
• Oversee and contribute to the creation of customer case studies and award submissions

Market Knowledge 

• Stay abreast of platform improvements and new offerings in the omnichannel space 
• Specialize in topics that require cross-team collaboration; provide agency guidance/POV development, as applicable 
• Core understanding and knowledge across digital media landscape and where omnichannel intersects 

• Participate and contribute to agency thought leadership initiative, as applicable 
• Communicate with partners on latest and greatest ad tech in the industry 

Management Responsibilities 

• Lead, develop and build a best-in-class omnichannel team, while managing resources and being accountable for the performance of the group 
• Build and foster a team environment that yields strong individual and team performance as well as knowledge sharing 

• Be a role model and advocate for teamwork and collaboration across the agency and with partners 
• Direct line management, mentoring, and coaching of team ensuring best practices are shared and maintained 
• Oversee and consult on development roadmaps for employees on the programmatic team 
• Own vendor relationships and cultivate partnerships that will facilitate account growth and performance 
• Ensure process and activation best practices are used across omnichannel team 

• Mentor team members regarding omnichannel best practices and internal processes 
• Support internal training and development initiatives specific to social media best practices and internal processes 

What you’ll bring [knowledge, skills, and/or experience]: 

Knowledge 

• Agency knowledge 
• B2B Marketing – Client Knowledge 
• B2B Marketing – Industry 
• B2B Marketing – Media Activation 
• B2B Marketing – Media Planning 

• B2B Marketing – Vendor landscape 

Skills 

• Active listening 
• Ad platforms: The Trade Desk / DV360 
• Analytics platforms: Google Analytics, Adobe Analytics 

• Challenge mediocrity 
• Commercially astute 
• Eye for detail 
• Organized 
• Other platforms: Asana, Basis, Nexelus  

• People management 
• Presentation skills 
• Prioritizing 
• Problem-solving 
• Solutions oriented 

• Stakeholder management 
• Storytelling 
• Upwards management 

Requirements

• 10+ years experience in a digital marketing environment, agency and/or client experience
• 10+ years experience with omnichannel platforms
• 8+ years managing a team of direct reports

Benefits

What it means to work at Just Global…  

Being a Just teammate means working in alignment with our Values…  

Cultivate Relationships  

• Build rapport first.  
• Put yourself in their shoes.  
• Assume positive intent. Give others the benefit of the doubt.  

Be One Team  

• Collaborate.  

• Be the guardian of each other’s reputation.  
• Have each other’s back. Help each other out.  

Strive for Brilliance  

• Create work you can be proud of.  
• Remain open and curious.  

• Improve your work. Improve yourself.  

And in return you can expect…  

• You will be seen, heard, and included as a whole human being  
• Your contribution will be valued, rewarded, and recognized  
• You will develop deep and meaningful relationships that could last a lifetime  

• You will have leaders who are worth following  
• You will have the opportunity to develop yourself and your craft  
• You will have a meaningful chapter in your career path  

Compensation Philosophy:

At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you. This flexible working policy aims to attract and retain individuals who have a focus on performance, an aptitude towards learning, and a desire to live by our agency’s behaviors and values. Our compensation philosophy is commensurate with the type of teammates we are seeking to join us.

As a fair, equitable, and open company, we have established compensation ranges that are visible and transparent. We use various market and data-driven salary sources to determine a salary range for each role. Your salary is based upon the skills and experience you bring along with the salary range established for your role. The goal is to ensure that Just Global teammates have salaries that are highly competitive, regardless of where they live.

In addition to your base salary and our flexible working policy, you will enjoy market-leading employment benefits that support you as whole human being. You will also have the opportunity to participate in a discretionary non-contractual profit share, which is based on company performance, because when we succeed as a company, we all get to share in that success.

The base salary range for this role is $161,000 -$250,000.

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