Senior Director, Digital Experience

ICF Next is seeking a Senior Director of Digital Experience to support ICF Next’s Digital business that serves public sector clients. @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven strategists, service designers, CX experts, and technologists to challenge the status quo. And create opportunities to improve outcomes of federal government programs by making government technology more human-centered.

The Experience Practice is a matrixed team of 60+ practitioners, united by user-centered principles, who specialize in disciplines ranging from UX research and design to content strategy and digital performance analytics. This role will be based in the Washington DC area as a hybrid position assigned to ICF’s Reston, VA headquarters office. Remote candidates with strong qualifications and experience will be considered.

Responsibilities:

This role seeks a seasoned leader, consultant, and proven strategist well-versed in successfully integrating human-centered design practices into Agile product design and development. You will collaborate across ICF, supporting the growth and delivery efforts of multiple business lines, while expanding and developing ICF’s digital-experience capabilities. We are looking for the best of the best with a unique blend of talent, experience, expertise and ingenuity. Voracious curiosity and critical thinking required, and lifelong learners preferred.

As a Senior Director of Digital Experience, you will:

Advise and provide strategic insights to clients to improve product design and user experience at every stage in the product lifecycle.
Consult with project teams at critical cross-roads (project initiation, course-correction, capture for option year and future work) to solve challenges and drive pragmatic innovation
Consult with internal leaders on the most effective team topologies to infuse Experience Practice capabilities (e.g. UX research and design) into Agile software delivery teams.
Manage a team of 60+ Experience Practice team members, developing the team’s technical skills, collaborative behaviors, and consulting soft skills to drive both efficiency and effectiveness for product delivery teams.
Facilitate high-impact meetings and workshops that draw from HCD methodologies to understand and drive action to solve complex business challenges.
Research the latest trends impacting citizen services, acquisition trends, modernization program design, and customer experience in the federal government context
Contribute to business development by leading and supporting capture and proposal efforts
Provide thought leadership by contributing content to ICF Next blogs, whitepapers, and at conferences

Basic Qualifications:

10+ years’ experience in a strategic role related to product or service design and technology
15+ years' overall related work experience within digital experience and modernization
5+ years in a supervisory role with experience managing senior managers.
5+ years experience supporting the Capture Process for federal opportunities, from opportunity identification, positioning and qualification through proposal development and opportunity closing.
5+ years experience driving proposal development for federal opportunities, including proposal coordination, writing, and reviewing for the technical approach, management and staffing, and business volume.
5+ years experience supporting Federal Civilian agency contracts and success across various customer domains within the federal government.
Must be eligible to obtain and maintain a public trust

Preferred Qualifications:

Bachelor's Degree
Experience leading UX research and design for a large, successful IT modernization program.
Experience defining, growing, and selling UX design and research capabilities as a differentiator in the federal market
Successful experience supporting orals and coding challenge (i.e. tech challenge) teams competing for federal contracts.
Resourceful and self-starter — ability to develop and maintain relationships with a wide range of individuals, both internally and externally.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$149,755.00 - $254,584.00

Nationwide Remote Office (US99)

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