Senior Data Analyst (Lead)

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is experiencing a crisis – a shortage of care workers.

At Caribou, we are on a mission to solve the caregiver crisis. Addressing this shortage will ripple positively across society: more fulfilling careers in healthcare, greater capacity to care for those in need, reduced stress on affected families, improved quality of life, and reduced burden on the hospital system. The caregiver shortage affects everyone, and together with our customers and partners, we will help solve it.

With Caribou's technology, care organizations can create a staff rewards program that motivates, attracts, and retains staff like never before. As a result, our customers grow their staff by more than 25% in the first year and reduce staff turnover by enabling a culture of recognition. We help solve the industry's two biggest problems: recruitment and retention.

It is essential for caregivers to feel valued, heard, and financially secure. With Caribou, care organizations can better understand their employees' needs, recognize their efforts, and compensate them with financial rewards. Organizations using Caribou become the employer that caregivers strive to work for in their community. This empowered workforce delivers superior quality care to those who need it.

Caribou is in the midst of an exciting chapter of growth as we work with leading home care organizations in Canada and the United States to introduce the future of recognition to the industry. The journey is just beginning. Join us as we transform the way we care for care workers.

Role Summary

We are looking for an experienced Data Analyst to join our Product & Tech team as we continue to expand Caribou Rewards across North America. Your work will directly impact the lives of those receiving and delivering care as well as the families that are often left struggling to care for their loved ones. We are building solutions for an industry that has traditionally been left behind. We are still early in our journey.

You will be the dedicated data hire and will continue to build the foundation for a data driven culture at Caribou. We hire leaders who put others first and bring a creative lens to problem-solving. We believe everyone on our team is a leader in their own right; nobody is below making decisions, and nobody is above doing the dirty work. If this resonates with you, we'd love to hear from you!

What you will be doing:

Access to Data / Discoverability

• Modeling, creating data marts, data quality assurance and validation
• Creating (reusable & adhoc) reports and analysis in the BI Layer for use by the product and business teams
• Creating documentation (through DBT Docs or data cataloging tools) to catalog high quality sources of data and how they are used
• Conduct recurring and ad-hoc customer reporting as requested by our CS and Support teams

Insights

• Some metrics may be straightforward, others may require business and product context to build “future proofed” models and metrics
• Collaborate with product team to inform feature prioritization and feature results
• Supporting the decision making process for customer success and business development teams

Data infrastructure

• Leading decisions on data tooling such as orchestration, BI tools, cataloging tools

About you:

• You thrive in a diverse, cross-functional team, often collaborating with people focused on product, operations, customer success, business development, and strategy
• You have a breadth of experience and are able/motivated to assume multiple roles that would traditionally be individual specializations within a data-team at a larger organization
• You will be the first dedicated data hire and are interested in defining your role and future data roles
• You have strong communication skills and can relay complex technical issues to a non-technical audience
• You have a meticulous attention to detail, ensuring accuracy and quality in all tasks and deliverables
• You're motivated by success and learnings through experiments and analysis
• You stay up-to-date with industry trends, new software development tools and leading practices

Required skills and characteristics:

• You have a background in Computer Science, Engineering, Statistics, Analytics, or equivalent
• You have 5+ years of professional analytics with 2+ years or data modeling/analytics engineering experience
• You have 3+ years experience working with OLAP databases such as Snowflake, Databricks, BigQuery, or Redshift in a professional capacity
• You have data modeling experience using transformation tools such as DBT, SQLMesh, or Dataform
• You are able to elicit requirements from non-technical stakeholders (e.g. customer success, support, business development) and advocate the use of data in decision making processes

Bonus skills and characteristics:

• You love learning new skills and are willing to learn what is necessary to drive the business forward
• You're excited to both teach and learn from your peers

Interview Process:

• Interview Screen 
• SQL Assessment
• Team Interview
• Hiring Manager Interview
• Leadership Interview with a Co-Founder
• References & Background Check
• Offer and celebration

Why Caribou?

• Competitive cash and equity compensation, this position will be comprised of base and commission
• Generous PTO policy including 15 mandatory vacation days (and up to 20 vacation days)
• Enjoy Summer half-day Fridays, your birthday off, holiday shutdown and extra long Family Day weekend
• Great team culture - we care deeply about the work and each other
• Top of market maternal and paternal leave
• Excellent healthcare benefits including a $3,000 health spending account
• Personal development budget; we support our team members' growth
• Opportunity for rapid growth and career development; the Herd is growing!

While Caribou is headquartered in Toronto, with the emerging shift to distributed teams, we are open to candidates who are based outside of Toronto and can work remotely.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

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