Senior Customer Reliability Engineer

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We value diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.

And we're a great place to work too – we've been named a "Best Place to Work" by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

• Reporting to the Sr. Director, APAC Customer Reliability Engineering, you will serve as a client-facing, problem-solving engineer to support and resolve technical issues for our highest-valued customers.
• You will provide incident management and customer problem resolution as an integral member of the technical support team.
• You will document issues, debug complex problems, and collaborate with Engineering to provide solutions.
• You will help with the development of internal and customer-facing knowledge and documentation.

• Minimum of five years experience as a technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, systems management, PaaS).
• Knowledge of cloud infrastructures such as Amazon AWS, Google Cloud, Microsoft Azure, and container technologies like Docker, Kubernetes, and Openshift.
• Hands-on Linux experience.
• Knowledge of infrastructure as code (IaC) tools like Terraform and AWS CloudFormation.
• Knowledge of one or more scripting languages (Bash/Shell/Python, etc) and other tools/platforms such as Cassandra, Elasticsearch, and/or Kafka.

• Experience working in a cybersecurity role within Cloud Ecosystems, in post-sales technical support/escalations, or related fields.
• Ability to manage multiple customer issues simultaneously.
• Hands on technologists dedicated to continued learning.
• Fluency in both Japanese and English.

• We're a well funded startup that already has a large enterprise customer base
• We have an organizational focus on delivering value to customers
• Our open source tools are widely used and loved by technologists & developers

• Great compensation package, including equity opportunities
• An international culture with employees in more than 40 countries
• Flexible work arrangement
• Mental well-being support for you and your family and company-wide wellness days
• Development opportunities

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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