Greenhouse

USA, Canada, Ireland

Posted on: 05 February 2024

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Senior Content Designer

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

We’re looking for a Senior Content Designer to join our team at Greenhouse!

Our mission to help customers transform the way they hire starts with the product, and we strive to empower our customers to get the help and resources they need when they need it.

With product updates and new features and functionality shipping daily, this role works with our teams to write in-app copy and create intuitive product content.

Who will love this job

A writer and a designer - clear and concise writing is your go-to, and you know that visual layout can make or break a concept
A big-picture thinker - you always consider the impact of the overall experience when making a design decision, but are iterative about how those changes occur
A collaborator - you love working through design problems with a cross-functional team and are open and thoughtful with giving and receiving feedback
A communicator - you have an understanding of working with a product team, which allows you to work effortlessly with developers, designers, and product managers
An innovator - you're able to use language to help communicate the perfect concept but also are realistic and iterative about the state of the app

What you’ll do

Craft content tailored for end users, encompassing product text, in-app tutorials, and support guides.
Collaborate with cross-functional teams throughout the software development lifecycle, driving projects from inception to completion.
Develop and advocate for a cohesive content philosophy, ensuring alignment and securing stakeholder support before executing.
Analyze and leverage software development lifecycle insights, from interpreting product requirements and wireframes to understanding iterative go-to-market strategies.
Uphold and integrate industry-leading standards and processes to guarantee top-tier user content and translation.
Engage in user research sessions and workshops, harnessing diverse resources to inform and refine content strategy.

You should have

Knowledge of UX principles and proven experience in crafting user-focused content, especially in SaaS environments.
Demonstrated experience working alongside cross-functional teams, including designers, product managers, researchers, and developers.
Experience with localization tools to ensure copy is easily translatable and suitable for global audiences.
Ability to quickly simplify complex information for non-technical audiences, including taking in information from multiple sources and making well-reasoned decisions.
A proactive attitude towards feedback, including seeking, receiving and incorporating stakeholder feedback, research, and user analytics without ego.
Optimism and resilience during the ever-changing product development lifecycle.
Inquisitiveness; the ability to ask specific questions to learn more information to more deeply understand user pain points, needs, and their impact on your content.
Realistic about technical contraints and considerations with an engineering team in a software development lifecycle, and comfortability navigating the nuances of an going release.
Tools:
- Proficiency with Figma
- Proficiency with task management tools, like Asana or Jira
- Experience using Generative AI to help craft and refine content
- Experience with an in-app communication tool (Pendo)
Your own unique talents - if you don't meet 100% of the qualifications outlined above, tell use why you'd be a fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $129,700 - $194,600 annually. Individual compensation will be commensurate with the candidate's experience and local cost of labor. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

#LI-WR1

Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure, and exempt employees have unlimited paid time off (PTO). For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.

Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page

**We are a distributed company and do our best work where it works best for us - as individuals and as teams. Our regional headquarters are based in New York (North America) and Dublin (Europe), but our employees are distributed across the US, Canada, and Ireland. **

Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at talentacquisition@greenhouse.io.