Senior Client Services Engineer

As a Senior Client Services Engineer, you will be the technical escalation point for all Client Service Engineers and Technicians. You will help engineer technical solutions, assist with day-to-day support operations, and drive projects to improve user experience and team efficiency. This role requires an individual to be highly technical, have exceptional problem-solving skills, and have strong communication and leadership skills.

• Provide support for all end-user technology services while in-person, or remote via Jira Service Desk and Slack. 
• Develop, enhance, and implement Client Services processes and policies. 
• Schedule, manage, and direct Client Services team members on a daily basis.
• Research, install/implement, and upgrade internal systems and Saas platforms.
• Purchase hardware and software, and contribute to quarterly financial planning.
• Deploy and maintain conference room systems, printers, digital signage, and other office equipment.
• Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience. 
• Create and maintain documentation for internal team processes and user-facing support articles.
• Travel may be required to support various locations within the Bay Area.

• 8+ years of experience in an IT Support/Admin role.
• 2+ years of experience in a lead role.
• Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
• Experience with VMware and client-level virtualization software (Parallels, VirtualBox, etc.)
• Experience with Google Workspace administration and troubleshooting.
• Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
• Strong security foundation and endpoint best practices. 
• Experience with Jira, Confluence, or similar ticketing and documentation tools.
• Strong knowledge of Active Directory account administration.
• Experience configuring and/or troubleshooting Single Sign on (Azure, Okta, Ping, etc.)
• Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
• Scripting experience (PowerShell, bash, Python, etc.)
• Strong critical thinking, problem-solving, communication, and prioritization skills. 

Compensation

There are three major components to compensation for this position: pay, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $135,000 to $165,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

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Accommodations

If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

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