Senior Business Analyst

Lightspeed is looking for a full-time Senior Business Analyst to join our Information Systems team. 🚀

 
The Senior Business Analyst is responsible for analyzing business needs from various stakeholders, translating them into both operational and technical requirements, all while facilitating implementation. The candidate will work with multiple technical teams across the company, and the scope will cover multiple sales tools such as CRM, sales engagement tools and sales enablement tools. The candidate will play a key role in bridging the gap between business objectives and sales technology solutions to optimize internal sales processes.

ROLE:

• Facilitate improvements to business processes via collaboration with business stakeholders across departments
• Own and manage documentation for new and existing systems and processes
• Understand business needs, define problem statements and facilitate solution implementation
• Partner with global internal stakeholders; build relationships in order to stay close to the ever-changing business needs
• Transform functional requirements gathered from business stakeholders into architected solutions in collaboration with solution, data, and integration architecture teams
• Constantly assess current state of processes, tools, and systems; provide recommendations as needed to seize new opportunities as they arise
• Define project scope and collaborate with the Product Manager to prioritize deliverables
• Support change management efforts required when introducing new changes and features to stakeholders
• Ensure aligned practices within the broader IS functional team, building on best practices

EXPERIENCE: 

• Minimum 3 years of experience as Business Analyst
• Experience with Salesforce and sales automation tools (Outreach, Calendly, SF Sales Engagement)
• Knowledge of sales and marketing KPIs (ROI, conversion rate, sales funnels, etc.)

KPIs:

• Perfect English; other languages are an asset!
• Excellent time management and organizational skills
• Remarkable ability to analyze business needs and transform them into technical requirements
• Effective communication and collaboration skills to work with cross-functional teams, stakeholders, and vendors.
• Ability to thrive in a fast-paced and constantly changing environment
• Demonstrated commitment to improving the customer experience through data analysis and process enhancements

What’s in it for you

• Join a growing team and help us move to the next level
• Amazing benefits & perks, including equity for all Lightspeeders
• Constant development of both your skill-set and business acumen with limitless growth opportunities
• Lots of autonomy, flexible work culture and possibility of remote work
• Innovation time to explore and learn at work
• Shaping the company by joining cultural & technical committees
• Tons of growth opportunities into technical or people management roles
• Opportunity to join a fast-paced, high-growth company
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

….  And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.

• Lightspeed equity scheme (we are all owners).
• Flexible paid time off and remote work policies.
• Health insurance.
• Contributions to your pension plan - RRSP.
• Health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents.
• Mental health online platform and counseling & coaching services.
• Training opportunities to grow your skills and career
• Volunteer day.
• Fully stacked kitchen (hot and cold beverages, meals served) 
• Happy hours to build your relationships with colleagues after work 

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