Senior Business Analyst - Call Center Applications

Senior Business Analyst - Call Center Applications On behalf of our client in the Public Sector, PROCOM is looking for a Senior Business Analyst - Call Center Applications. Senior Business Analyst - Call Center Applications - Job Description
Gather requirements from clients
Build requirements document
Document processes
Create instructions for knowledge transfer
Senior Business Analyst - Call Center Applications - Mandatory Skills
5+ years Business Analysis experience (they have a senior team, so higher years is fine)
Experience with requirements gathering, transferring into a call flow, and then doing documentation
Create flow charts to illustrate call/workflows
Call center application experience (knowledge of best practices)
Experience with Webex Calling Q
Cisco products experience
Senior Business Analyst - Call Center Applications – Preferred Skills
UC on-prem and cloud experience
CCNP Collab Certification
Scripting skills, especially with Python for automation
Senior Business Analyst - Call Center Applications - Assignment Start Date ASAP – Permanent Role Senior Business Analyst - Call Center Applications - Assignment Location Toronto, ON – Work Remotely

Tags