Jobber

Canada

Posted on: 12 August 2024

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Senior Analyst, Customer Analytics

Are you passionate about using data to drive impactful product decisions?

We’re looking for a Senior Analyst, Customer Analytics (Marketing Programs) to be part of our Business Analytics team.

The team:

Business Analytics is part of the Strategy & Analytics team, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Business Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.

The role:

Reporting to the Head of Customer Analytics, the Senior Analyst, Customer Analytics (Marketing Programs) will champion the wide range of Campaigns Analytics designed to profitably grow Jobber Subscription revenue by closely partnering with the Marketing teams and optimize the campaign performance.

The Senior Analyst, Customer Analytics (Marketing Programs) will drive:

Business & Analytics Consulting

Be a thorough analyst and a consultant to the Marketing teams by providing data insights and analytical solutions that would help assess the performance of the various marketing programs and initiatives
Collaborate with stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) and socialize the proposals to ensure stakeholder’ alignment & buy-in

Effective Campaigns Analytics

Perform (hands-on) deep-dive / exploratory data analysis to drive insights and inform business decisions & recommendations
Develop and implement solutions to measure and optimize the impact of ongoing activities in multiple marketing teams (Events, Brand Partnerships, Lifecycle Marketing etc)
Design effective testing frameworks for experiments and deploy best practices for the program performance measurement

To be successful, you should have:

Experience with marketing campaigns analysis and hypothesis testing
Experience with A/B Testing methodologies and good understanding of statistical concepts
Expert-level SQL programming skills
Solid understanding of complex relational data structures
Strong quantitative skills and experience utilizing scientific analytical methods and quantitative analysis techniques
Preferably have prior experience with SaaS business models
Ability to design solutions under data & time constraints
Strong business acumen & ability to distill marketing optimization problems into analytical frameworks
Passion for storytelling using data with an ability to synthesize complex information into simple, clear and compelling actionable insights
Strong communication skills with the ability to work collaboratively across multiple stakeholders

You should also:

Be proactive and relentless. You are comfortable seeking information independently, solving conceptual problems, corralling resources and delivering results.
To have a strong and confident communication style. You have the ability to actively listen, empathize and consult with stakeholders, and you can take something complex and difficult and make it easy to digest.
Be comfortable in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore.

What you can expect from Jobber:

Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!