Security Operations Specialist

Security Operations Specialist- Jobber

We’re looking for a Security Operations Specialist to be part of our Security department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Jobber has a Security team led by our Senior Director, Security. We have a split focus between governance and operations. All team members are specialized generalists (we have a primary focus but do a bit of everything). As our team develops and grows you will be collaborating with each member while we work towards making Jobber as secure as possible. The security team goal is to focus on team member specialization as we ramp up on capacity and tooling. 

The role: 

We are seeking a motivated and detail-oriented individual to join our team as a Security Operations Specialist.  Your primary focus will be on security operations, triaging alerts and notifications and making sure our security systems are operating effectively. In this role, you will report directly to the Manager, Security Operations and assist in maintaining and enhancing the security posture of our organization. This is an excellent opportunity to gain hands-on experience in the field of information security while working closely with the Jobber Security team. You'll support a wide range of security initiatives and in the future will have the opportunity to specialize as you grow your career!

The Security Operations Specialist will:

• Help manage and improve Jobber’s Bug Bounty Program that includes assessing reports, facilitating fixes with the development teams.
• Act as an internal security service desk by getting security answers for our fellow Jobberinos and hosting Security Office Hours.
• Provide security assurance including vulnerability management, network scans, identifying and remediating control gaps.
• Aid in the procurement process including risk assessments, security documentation collection and review.
• Participate in internal audits, including spot checking that systems are operating effectively.
• Facilitate customer identity verification and account protection.

To be successful, you should have:

• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Ability to work independently as well as collaboratively in a team environment.
• Strong verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• High level of integrity and confidentiality when handling sensitive information.
• A passion for learning and a drive to stay updated with emerging technologies and security trends.

Nice to have: 

• Cloud technology, specifically AWS / CloudFlare.
• A startup mindset.
• Vulnerability management tooling such as EDR, DLP.

All interviews are currently being conducted virtually—via phone or video.

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