Hiver

India

Posted on: 22 February 2024

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SDE-2 Full Stack

About us

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

As a Software Development Engineer II at Hiver, you will have a critical role to play to build and scale our product to thousands of users globally. We are growing very fast and process over 5 million emails daily for thousands of active users on the Hiver platform. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. You’ll get the opportunity to work on complex technical challenges such as making the architecture scalable to handle the growing traffic, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance. Code, design, develop and maintain new product features. Improve the existing services for performance and scalability

What you will be working on

Own the complete product lifecycle, from coming up with the right product features for customers, system improvements, addressing tech debt followed by deciding the technical approach, sizing up the work and effort, and forming the release

strategyAct as a role model for ensuring code quality at Hiver. Extensively participate in code reviews across multiple projects

Coach junior engineers with code comments, documents, and presentations. Promote the best coding and testing practices across the team

Track record of assessing the fairly accurate expected time of arrival (ETA) for large & complex projects and working with a team to meet these timelines with high confidence

What we are looking for

Someone having 3+ Years of experience in software development.

A minimum of 2 years of professional experience as a Backend developer with good knowledge of the ROR(Ruby on Rails).

A minimum of 1 years of professional experience as a Frontend developer with good knowledge of the Vue JS(Version 2 or 3).

Solid understanding of data structures/algorithms, SDLC with low-level design, system design, unit testing, SQL queries.

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.