Scheduling Operations Associate

About Reverence:

Reverence is an early-stage technology company setting a new standard for home-based healthcare. We aim to improve the clinical effectiveness and financial sustainability of care models. Following a recent $9.5M fundraise, we acquired a unique shift management engine as a key building block of our product. By pairing our technology with a culture that celebrates the heroism of caregivers, we will improve the day-to-day realities of families and home healthcare workers.

We are a remote-first company. As much as possible, we use strategies and tools that help us to work asynchronously and remain flexible about when and where we get stuff done. For those who work in NYC or would like to visit, we have an office in Grand Central Tech on Madison Ave.

About the Role:

The scheduling operations associate will work with home health care agencies to fill caregiver shifts and ensure that patients requiring in-home support receive the assistance they need. During non-business hours, the associate will coordinate with caregivers and customers to handle situations such as filling shifts with short notice (due to a call out), no shows, or lateness. The role requires working across multiple technology systems to ensure accurate record keeping, as well as working directly with caregivers and clients, so comfort with technology, a positive attitude, a friendly demeanor, and willingness to problem solve will be important in this role. We are looking for several people to fill part-time roles (approximately 20 hours per week) within the following open hours: 6-9 am Eastern time (M-F); 5-10 pm Eastern time (M-F); 6 am-10 pm (Sat and Sun). The role will be an initial six-month contract with the possibility of extension. This is a fully remote position.

What you'll do:

• Interact directly with clients, caregivers and patients to handle client-related matters including: Staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
• Use technology to assign clients to the appropriate clinicians
• Communicate with caregivers and patients regarding any updates or changes to their schedule
• Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
• Handle Patient Health Information (PHI)

We are looking for:

• Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
• Proactive problem solver and able to handle difficult situations or customers as they arise
• Some customer service experience - Be friendly, positive and solutions-oriented
• Effective communication skills with clients, patients, caregivers and families
• Previous experience as a home care scheduler (or other industry front-line scheduling) is a plus
• 1-2 years customer service, hospitality or retail experience preferred
• Fluency in Spanish is a plus

Compensation: The hourly rate for this role is $20-24/per hour. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

At Reverence, we embrace diversity and are committed to building a team representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. If you need additional accommodations to feel comfortable during your interview process, please let us know.

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