SAP AMS Support Consultant

WHO WE ARE:

cbs America is one of the fastest growing SAP consultancies in the US market, with over 100% year-over-year revenue growth over the last 3 years. We are the only SAP service provider globally who can deliver all transition paths to SAP S/4HANA out of one hand. You’ll gain the opportunity to provide AMS support on innovative, first-of-their kind SAP projects in the M&A space, SAP S/4HANA transitions, or global rollouts among many others.

We even sponsor S/4HANA certifications in between projects!

To grow with a global, results-oriented company, explore our SAP AMS Support Consultant position.

ROLE: 

You will be responsible for the support of our SAP customers in their functional and technical system needs by resolving issues,  maintaining their systems and through making recommendations for ongoing improvements and enhancements to improve the customers business operations.

RESPONSIBILITIES:

• Ticket creation and management in a project management tool: Consultant needs to create tickets for the issues reported by the customers and communicate the ticket number and status to them.
  
• You provide accurate and realistic estimates of the time and resources needed to resolve the issues or implement the changes requested by the customers.
• You are able to prioritize the tickets based on their urgency, impact, and complexity, and follow the SLA (service level agreement) guidelines.
• You perform a thorough analysis of the issues and identify the root causes, understand the issues, debug and arrive at solutions including testing before deploying them to the production environment and ensure that they meet the quality standards and customer expectations.
• The Consultant needs to document the issues, solutions, test results, and lessons learned in a clear and concise manner.
  
• You perform operational tasks like monitoring, analysis, reporting and prompt attention to issues, and suggest improvements or enhancements to optimize them.

REQUIREMENTS:

• 3+ years of experience in SAP Support and/or AMS (Application Management Service) in client facing roles: supporting SAP applications, able to analyze business process requirements and specify / propose solutions, experience in international projects.
• Good know-how in one of the SAP functional modules (SD, MM, PP, WM, FICO)
• Experience with SAP S/4HANA desirable
• Worked with business user and understands business terms and conditions including SLA (Service Level Agreement)
• Strong analytical ability to quickly understand the issues, debug and arrive at solutions.
• Hands on, Self-driven, Solution oriented and Customer focused
• Strong communication skills, self-starter, strong learning orientation, collaborative personality

WHAT WE OFFER:

Experience the energy and enthusiasm of a successful global transformation company. At cbs, we combine our unique services with an infectious team spirit, a dynamic start-up culture, and the sound foundation of a long-standing global business and customer base.

We’d love to hear from you! Don’t hesitate to contact us. 

cbs Corporate Business Solutions America Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

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