SAP AMS Service Manager

WHO WE ARE:

cbs America is one of the fastest growing SAP consultancies in the US market, with over 100% year-over-year revenue growth over the last 3 years. We are the only SAP service provider globally who can deliver all transition paths to SAP S/4HANA out of one hand. You’ll gain the opportunity to work on innovative, first-of-their kind SAP projects in the M&A space, SAP S/4HANA transitions, or global rollouts among many others.

We even sponsor S/4HANA certifications in between projects!

To grow with a global, results-oriented company, explore our SAP AMS Service Manager position.

ROLE:

Are you passionate about operational excellence and providing exceptional customer service in the SAP space? We are seeking a highly motivated and experienced SAP AMS Service Manager to join our growing consulting practice. As AMS Service Manager, you will play a crucial role in managing customer incidents and tickets, ensuring timely resolution within agreed Service Level Agreements (SLAs). Additionally, you will be responsible for building and leading a high-performing team to deliver outstanding service to our valued clients.

RESPONSIBILITIES:

• Operationally manage and work on customer tickets, ensuring they are brought to completion within SLAs.
• Develop and maintain strong relationships with customers, acting as the single point of contact for all service-related matters.
• As a Team Lead build, lead, and mentor a team of service professionals, fostering a culture of continuous learning, collaboration, and excellence.
• Stay up to date with industry trends and best practices in SAP service management and leverage that knowledge to drive innovation and excellence in service delivery.
• Collaborate with the sales and business development teams to identify upsell and cross-sell opportunities, driving growth and expansion of our solutions and service offerings.

REQUIREMENTS:

• 4+ years hands-on experience in service management for SAP AMS (Application Management Service)
• Good know-how in one of the common SAP modules (FICO, SD, MM, PP, WM, etc.)
• Good knowledge of SAP systems with the ability to effectively troubleshoot and resolve customer issues
• Strong understanding of ticket management processes, including incident prioritization, escalation, and resolution
• Team lead skills (management, mentorship, etc.) and experience required
• Presales and/or upselling experience a plus
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with both internal and external stakeholders
• Strong problem-solving and analytical skills, with a keen attention to detail
• Passionate and determined while appreciating teamwork
• And of course great ability to work in a fast-paced environment while you manage multiple priorities
• A Bachelor’s degree or equivalent work experience

WHAT WE OFFER:

Experience the energy and enthusiasm of a successful global transformation company. At cbs, we combine our unique services with an infectious team spirit, a dynamic start-up culture, and the sound foundation of a long-standing global business and customer base.

We’d love to hear from you! Don’t hesitate to contact us by phone, email, LinkedIn, or by visiting our application portal. 

cbs Corporate Business Solutions America Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

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