Salesforce Product Owner

Job Title : Salesforce Product Owner

Location : United Kingdom/France

Duration : 6 months (tentative)

Role Overview:
As a Salesforce Product Owner with Riverflex, you will be engaged in sub-contracting for our client, a significant player in the manufacturing & field service operations industry. Your role involves close collaboration with their team to deliver impactful solutions, with expertise centered around Service Cloud, Sales Cloud, or Marketing Cloud.

Key Responsibilities:

• Collaborate with stakeholders to comprehensively gather and understand business requirements for Salesforce solutions.
• Provide expert guidance on the implementation, configuration, and customization of Salesforce platforms, with a focus on Service Cloud, Sales Cloud, or Marketing Cloud.
• Conduct in-depth analysis of existing business processes within Salesforce, identifying opportunities for improvement and optimization.
• Design and execute training programs to ensure end-users effectively utilize Salesforce solutions.
• Stay updated on Salesforce updates, releases, and best practices to ensure continuous enhancement of system performance.
• Collaborate with cross-functional teams to ensure seamless integration between Salesforce and other business systems.
• Optionally leverage Oracle CPQ expertise for integration with Salesforce processes.
• Act as a communication bridge between technical and non-technical stakeholders to facilitate successful project outcomes.
• Conduct comprehensive documentation and analysis of requirements to guide effective Salesforce implementation.
• Facilitate clear communication between business stakeholders and the development team to ensure shared understanding.
• Collaborate with end-users to gather feedback, understand pain points, and drive continuous improvement of Salesforce functionalities.

Qualifications:

• Proven experience as a Salesforce professional with a strong understanding of Service Cloud, Sales Cloud, or Marketing Cloud.
• Previous experience in roles related to Product Owner, Project Management, or Business Analysis.
• Experience in manufacturing or similar sectors, along with knowledge of remote field service capabilities, is highly valued.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant) are highly desirable.
• Knowledge of Oracle CPQ is considered advantageous, especially if familiar with integration aspects.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills to effectively interact with team members and stakeholders.
• Proficiency in French language (Good to have)

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