Salesforce Product Analyst- Federal

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Business Technology Team

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”.

The Federal Salesforce Senior Product Analyst Opportunity

We are looking for a Salesforce Product Analyst preferably with experience in the Salesforce Government Cloud and additional FedRAMP High authorized Go-to-Market applications to join our growing team. In this role you will build trusted relationships with cross functional teams and deliver outcomes supported by a clear technology strategy and product roadmap.  In this role, the Federal Salesforce Product Owner and your business partners will look to you to drive work through the software development lifecycle.

As a Product Analyst in the Business Technology organization, you will be responsible for the execution of user stories through working with business partners, end-users, and members of the federal scrum team.

If you are a professional seeking a challenging and impactful role within the realm of identity management and federal compliance, Okta provides a unique and dynamic environment for you to thrive. Join us in shaping the future of secure technology solutions and contribute to the success of Okta's mission of freeing everyone to safely use any technology—anywhere, on any device or app.

What you’ll be doing

• Work in a scrum team dedicated to supporting the cross-functional business units of the Customer First organization and federal stakeholders
• Responsible for the end-to-end solution; including requirement gathering, implementing, testing, deploying, monitoring, and reporting success metrics
• Refine user stories leveraging analysis, interviews, workshops, surveys, and other methodologies 
• Craft technical requirement documents, process flows, and functional and system design specifications
• Build and design solutions for Salesforce and related systems, leveraging product analysts, developers and admins as needed
• ​​Skilled to create detailed test plans, test scenarios, and test data 
• Configure fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, saved searches and dashboards
• Provide production support during system interruptions, including root cause analysis, issue resolution, deployment and remediation
• Lead the documentation of support issues on a wiki(like) platform and update it on an ongoing basis
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews.

What you’ll bring to the role

• 5+ years of IT experience including 3+ years of hands-on implementation of Experience Cloud, Service Cloud
• Experience with Government Cloud Plus is preferred
• Experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem
• Deep understanding and track record of streamlining functional areas such as Sales, Support, and Customer Experience 
• Ability to analyze the business processes and business systems for inefficiencies and lead internal customers to success
• Ability to facilitate recommendations for solutions or improvements and reviewing solutions that can be accomplished through new technology or alternative uses of existing technology
• Background using one or more of the languages such as APEX, Visualforce, JavaScript, preferred
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• A “security first” mindset

Salesforce Certifications preferred (ex. Certified Administrator, Sales/Service/Experience Cloud Consultant)

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data.  As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.