NeuraFlash

Canada

Posted on: 16 November 2024

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Salesforce Digital Experience Designer

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.

Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!

But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.

Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.

We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.

Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!

Job Overview

As a Digital Experience Designer, you will be responsible for building compelling interactive experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on conversational design for both voice and text based solutions.

You will have the opportunity to:

Establish the content, strategies, and persona for both voice and text-based automated solutions
Lead requirement gathering and client design sessions
Create client-facing deliverables with a specialized focus on user interaction and experience
Collaborate on intent discovery and natural language models
Work with developers and QA testers throughout the project lifecycle
Help drive success criteria and reporting
Provide analysis and recommendations for deployed solutions
Contribute to and maintain design systems across platforms
Design and prototype products and provide product feedback

Required Qualifications:

Significant customer-facing consulting experience
3+ years of user experience and user interaction work experience
Degree in design, user experience, communication, or a related discipline
Experience crafting mockups and prototypes to effectively communicate design ideas
Comfortable using tools like Visio, Lucidchart, Figma, or InVision
Ability to get hands on in a conversational platform with a graphical builder interface
Ability to collaborate with a cross-functional team to create rich end user experiences
Willing and able learner of new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow)
Outcome oriented storytelling ability, demonstrating client return on investment

Preferred Skills:

Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
Knowledge of Salesforce Service Cloud or Sales Cloud
Experience with prompt writing and generative AI powered platforms

What can you expect in the interview process?

Recruiter screen (phone) - 30 minutes
Peer interview (video) - 45 minutes

You’ll talk through your career goals and relevant work examples with a potential peer

Panel interview with real-time exercise (Video) - 60 minutes

The call will be split into two parts:

You’ll receive a prompt and talk through potential solution options live, on the spot (no offline preparation required)
You’ll get some time to interact with team members you haven’t met yet

Organization lead interview (Video) - 45 minutes

You’ll discuss challenges you have overcome and the tools you used to get there

What’s it like to be a part of NeuraFlash?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!