Salesforce Business Systems Analyst

About the Role:

We’re looking for a talented and motivated Salesforce Business Systems Analyst with 5+ years of experience. This candidate should be comfortable always asking “why” and challenging the status quo here at Gusto. The ideal candidate for this role is highly organized, an expert at translating functional requirements into technical solutions, and passionate about problem-solving and building for the future. 

About the Team:

The Salesforce Business Systems Analyst will join our BizTech BSA team and partner closely with Gusto’s functional leadership teams to continue scaling Gusto’s Salesforce instance. This individual will ensure our business partner’s requirements are translated into technical requirements. The ideal candidate will analyze data to help Gusto determine how best we can continue to scale our Salesforce instance in the future to improve our customer experience with our Gusto Team.

Here’s what you’ll do day-to-day:

• Be a technology strategist, partnering with stakeholders and taking ownership of the roadmap and products they use to reduce inefficiencies and support Gusto as we scale.
• Ensure effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform to drive system improvements.
• Manage projects and partner closely with members of the cross-functional teams to roll out new systems or reduce inefficiencies in our current processes.
• Own the communication of platform changes, progress, and status updates to end users and stakeholders, ensuring transparency and alignment throughout the implementation.
• Build and maintain effective Gustie experiences using Salesforce Service and Sales Clouds.
• Partner with Salesforce developers to assess the necessity of custom code solutions and ensure seamless integration and implementation within the Salesforce platform.
• Provide technical support by validating reported issues, managing severity levels, creating and prioritizing backlog bug stories, ensuring they are assigned appropriately.

Here’s what we're looking for:

• 5+ years of experience as a business analyst supporting CX and Revenue organizations. 
• 5+ years of experience with strategic ownership of a Salesforce platform including vision, roadmap, and work prioritization.
• Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud.
• Experience designing and supporting large-scale, technically complex solutions on Salesforce.
• Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst.
• Strong configuration knowledge with a desire to implement best practice solutions.
• Strong communication skills and experience collaborating across many different operating teams.
• Ability to collaborate closely with Salesforce developers to translate business requirements into effective technical solutions.

Learn more about the team:

• Our Engineering Culture and Values
• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $108,000-$159,000 in Denver & most remote locations, and $131,000-$194,000 for San Francisco, New York, and Seattle. Final offer amounts are determined by multiple factors including candidate experience, level, and expertise and may vary from the amounts listed above.

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