Sales Support Specialist

WHAT WE OFFER

• Competitive Salary Package
• Retention Bonus P100,000 (terms and conditions apply)
• Hybrid Work Set-Up
• Dayshift, Fixed Weekends Off
• HMO +1 Qualified Dependent on Day 1 of employment
• 15 PTOs (10 convertible to cash, 5 carry-over)
• Group Life Insurance

ADDITIONAL PERKS

• Company-provided equipment (Laptop + Monitor)
• Free Access to Bar (Premium Coffee, Soda, Tea, and Booze)
• Free Meal every Wednesday
• Monthly Employee Engagement Activities

JOB OVERVIEW

A Sales Support Specialist is a professional who processes sales with a customer-focused attitude to ensure that the client is satisfied, and their needs met. They will also identify potential clients, maintain databases of orders processed, and create lists for new prospects and customers while updating existing ones when necessary.

QUALIFICATIONS

• Proven work experience as a Sales support specialist or Sales support associate
• Hands-on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills

DUTIES AND RESPONSIBILITIES

Main Responsibilities

• Research and collect company and C-level lead data online for the industry verticals for the sales team
• Make calls to current customers and potential customers to book appointments and build top-of-funnel sales opportunities
• Help with product client demos and customer onboarding
• Use and manage CRM
• Stay up to date with new product and feature launches and ensure the sales team is on board
• Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Ad hoc tasks

• Tasks deemed necessary to ensure excellent customer experience as determined by management.

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