Sales Manager

Chapter is a mission-driven, fast-growing company looking for an Advisory Team manager to join our team. Your mission at Chapter will be to build a culture of winning for our Medicare Advisor team. With Chapter, you will be supporting a team dedicated to serving older Americans - Chapter is proud to always recommend the best fitting option for each older American, even when we earn no revenue.

The rapid growth of our team will put this individual in a position to take on an early leadership role while creating high-impact, high-visibility tools & processes. The perfect candidate will possess an ownership mentality in implementing important processes and building the teams & capabilities necessary to achieve goals most might think impossible.

This role is designed for an implementer and proven executor who is ready to build up a team and company. You will report to the Head of Medicare Revenue while working closely with our Operations Lead, Head of Medicare Revenue & Lead Medicare Advisor across a range of projects. You will also work cross-functionally with our advisory-facing Product and Marketing teams.

This is a remote-hybrid role with 10% travel to Phoenix, AZ

What you’ll do:

• Aid Advisors in improving overall performance, including recommendation accuracy, and conversion for those who want to choose coverage in an environment of coachability, accountability, and doing the right thing for every customer we touch
• Coaching and mentoring your team, being responsible for their professional development and helping them achieve top metrics and high-quality standards
• This role serves as a critical member of the sales team and is responsible for coaching and empowering your team to proactively prospect, qualify, and build a sales pipeline
• Align direct reports on team and individual goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals
• Provide coaching and supervision through side-by-sides, retroactive call/case review, and team huddles
• Ensure compliance with regulation and adherence to Chapter’s quality and ethical standards
• Regularly report out on team performance to company executives (Founders, Head of Medicare Revenue, Head of Operations), focusing on insights and initiatives to improve performance

What you’ll need:

• 2+ years of hands-on Sales Management experience
• The spirit of an educator but the drive of a competitive athlete or
• Excel at building relationships with cross-functional teams to drive step change and improvements
• Passionate about helping the entire team win and achieve our growth projections
• You possess a consultative sales mentality: you’re motivated by the opportunity to connect prospective customers to a product that meets their needs
• Self-motivated, proactive, and able to work with minimal supervision
• You are effective at problem-solving and can prioritize and re-prioritize throughout the day as needed. Can juggle the small issues while balancing the larger ones

We think the salary for this role will be between 112,000-180,000, in addition to competitive variable compensation + equity structure, but it might vary depending on skills and experiences. If you think you'd be a good fit for the role, you should apply. All of our offers are based on our assessment of each individual's unique skills and experience

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