Sales Director Guest Experience Solutions

Position summary:

Sojern is looking for an experienced SaaS sales professional to join our Guest Experience Solutions Sales Team. As a Sales Director, you will play a key role in scaling Sojern’s Guest Experience Solutions, including AI Concierge, Reputation Manager, and Guest Marketing Suite. The Sales Director will be responsible for prospecting, pitching, nurturing, and closing new business. You will develop, strategize against, and grow your assigned territory.

What you will do:

• Build and scale your book of business by identifying and engaging with qualified Guest Experience Solutions prospects
• Engage qualified and interested prospects through a high volume of outbound call and email activities
• Recommend solutions through a consultative sales approach. Deliver persuasive presentations to demonstrate the value of Sojern
• Achieve monthly revenue quota through new business acquisition
• Proficiently utilize Salesforce, with Sojern’s architecture and guidelines, with the ability to report on KPIs, including individual results 
• Establish a proficient understanding of Sojern’s Travel Media Solutions
• Identify and make recommendations for improvements around the Sales process, tools, and efficiency 
• Foster an energetic and collaborative team environment

What you bring to the table:

• 3+ years of SaaS sales experience required, at least 1 of which is in the Hospitality Industry
• Past experience in a startup environment is preferred
• Proven track record of exceeding goals and contributing to team success
• Goal-oriented, passionate, high-energy professional with a solution-oriented mindset
• Self-motivated, willing to learn new technologies, and able to work independently and cross-functionally 
• Must be comfortable and competent in communications with veteran sales managers and commercial leadership
• Entrepreneurial spirited with a forward-thinking mindset
• Excellent communication skills - written and spoken
• Proficient use of Salesforce CRM, G Suite, and Office Products

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community 
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

Hiring Locations:

US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

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