Reservation Agent

About Us

JayWay Travel is a well-established and rapidly growing travel company specializing in creating fully customized experiences for our clients traveling throughout Europe. Our company has been arranging unique travel experiences since 2006, and we have been named in publications such as Travel+Leisure, the New York Times, USA Today, and National Geographic.

About the Role

We are looking for Proficient English-speaking candidates with organizational and trip-planning skills who have ideally traveled in Europe and have a genuine passion for travel.

The Reservation Agent role will require a detail-oriented and well-organized individual with a good understanding of the numbers and who excels at handling a variety of responsibilities such as booking hotels, car rentals, booking flights for clients, and other high organization and good time-keeping tasks.  

The ideal candidate will be a dynamic individual who thrives working remotely with cross-functional teams to achieve set goals and objectives. As most of JayWay Travel's clientele is from North America, the ability to work flexible hours such as evenings, weekends, and some holidays is required. NOTE: This position will require working on at least one weekend day.

Responsibilities

• Taking care of hotel, flight, and car rental reservations for JayWay Clients
• Overseeing payments for the reservations and working closely with the Finance department 
• Checking invoices from providers, cross-checking the accuracy of the rates, etc.
• Contacting hotels, airlines, and car rental partners for special requests and emergency situations, by email and phone 
• Answering inbound calls from hotels and providing proper solutions in case of issues
• Working closely with the Trip Planner Team in order to help with the reservations they require in a timely manner
• Helping the Trip Planner Team with various tasks such as researching information, cross-checking, etc.

Preferred requirements and skills

• High-level spoken and written English
• Excellent organization & administrative skills 
• Start date: ASAP
• Flexible availability (afternoon shift 2:00-10:00 PM CET)
• Reliable internet connection
• Previous organizing, trip planning, or booking experience
• Administrative, Travel/Leisure & Hospitality industry experience preferred
• Solid knowledge of destinations in Europe

Perks

• Competitive pay
• Possibility to transition to a commission-based sales role within 1-2 years
• Fully remote-work position
• Company MacBook provided
• Travel opportunities
• Training in Europe
• Performance bonuses

Please answer the following questions in the form of a cover letter:

• What skills do you have that would make you the best fit for the position?
• Could you share some of your proudest achievements, professionally or otherwise? 
• What about JayWay Travel interests you in joining our team?

If interested in the position, please send your CV and a cover letter in English as per instructions.

We are very excited to hear from you!

Our Hiring Process:

We will review your application against our job requirements. We do not employ AI during this phase as we believe every human is unique, with a unique set of skills, and we celebrate that here at JayWay. Even if you have 80% of what the role requires, we shall consider you, as a lot can be learned on the job. We do not think machines can evaluate your application quite like our recruiting professionals can. 

We promise to give your candidacy a fair and detailed assessment.

We may then invite you to submit a quick questionnaire where we cover some of the key requirements for the role and your work setup.

If the questionnaire is completed promptly and you match the essential criteria, we will invite you to interview with our hiring manager and/or the interview team. We never hire anyone into our organization without having met you face-to-face via Google Meets.

After this, we usually have a little written test task – just a short glimpse into your hands-on work skills, so we better align with what will be expected in the role and, hopefully, something fun for you to showcase your expertise.

Passed this, you are on to your last interview with the wider team, which is usually the team leader or whom you will report to, as well as one of the senior team members, to go over more in-depth questions about the role and some live exercises may be performed. But if that's the case, we shall give a heads-up.

From there on, it's decision time! If you are still excited to join JayWay Travel and we like you as much, we will have a conversation about your offer.

It's important for us to keep you informed during the interview process. No matter what, we'll always maintain communication with you. We appreciate your time in applying, interviewing, and taking assessments.

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