Research Partner

Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and have an extensive advisory network.

We're on a mission to empower modern teams to build better user experiences by testing and learning rapidly with real users. To do this, we've partnered with the world's biggest design tools, including Adobe XD, Figma, InVision, Sketch, and Marvel. We power over 60,000 brands globally, including IBM, Logitech, Pipedrive, Uber, Greenpeace, and Braze.

We're a fully remote team working across 35+ countries. You'll be joining a passionate team whose resumes include Canva, Figma, GitLab, Google, InVision, Typeform and Zendesk.

Reporting to:

• Will Paulus, VP of Sales & Customer Experience (ex Google, Mixpanel, Algolia)

In your role, you will work closely with:

• Steph Robinson, Sr. Director, Customer Experience (ex Invision, Influitive)

• Senior Account Executives

• Customer Success Managers

• Lindsey Liss, Manager, Support (ex Invision)

• The Research Partner will execute a unique blend of activities commonly found in Solution Consulting, UX Research, Learning Consultant, and Program Manager roles - with the primary focus of helping customers get the most out of their partnership with Maze.

• Research Partners are highly regarded members of our pre & post-sales team that are entrusted with providing expert guidance to our highest-value customers via short consultative sessions. Common consultation types include:

  • Usability test planning and review

  • Strategic roadmapping and long-term research planning

  • Best practices for effective insight analysis

  • Guidance on advanced methodologies such as card sorting & moderated research

• They are subject matter experts on a wide array of research methodologies, highly knowledgeable on our software, and able to provide our customers with practical strategies to leverage Maze to achieve their business and research objectives.

• In addition to direct customer work, Partners will spend around 30% of their time building, growing & managing the overall Research Partner program.

• Quickly develop a deep familiarity with the Maze platform to advise customers on best practices and provide recommendations on how Maze can address business goals, initiatives, and challenges

• Lead cross-functional initiatives to grow, scale, and improve the Research Partner offering

• Engage in thought leadership related efforts with Customer Education and Marketing teams

• Contribute to the overall direction and strategy of the team and program

• Minimum 3 years of experience in customer-facing, enterprise-level, digital agency, or consulting conducting hands-on UX research

• Experience in qualitative and quantitative methodologies (i.e., usability testing, concept testing, usability benchmarking, personas, research roadmaps etc.)

• Self-starter and self-managed individual with a positive and collaborative attitude

• Superb customer-facing communication skills and a customer-first mentality

• Experience building and executing programs from the ground up

• You are comfortable working in a fully remote environment

 Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

The typical compensation for this role ranges from $106,000 to $158,500. Your salary is dependent upon many factors, including years of experience, expertise, etc. Don’t let the typical compensation range for this role stop you from applying; during your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Thoughts to share about how Maze communicates compensation? We’re open to hearing your insights and feedback.

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. 

• Early-stage startup: You will join an early-stage startup with less than 200 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.

• Category: We're on a mission to democratize user testing and are truly excited about defining a new space where anyone can test and learn rapidly.

• Product-market Fit: We already have a strong product-market fit for product designers and a NPS of 60, and we're excited to build on top of this to reach PMF for our new user segments.

• 5x Growth: We're a fast-growing startup and we have big goals! You will have the opportunity to impact Maze's growth and help us achieve the next milestone in our journey.

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Dental insurance, 100% of the team member premium paid

  • For US team members this includes orthodontics

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human)

• Life and Disability Insurance, 100% of the team member premium paid

• Unlimited, flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month in benefits to be used at your discretion, get the benefits that matter to you with our flexible a-maze-ing benefits

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year and gaming sessions every other Thursday

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: lunch-and-learns, coffee chats, quarterly all-hands meetings, and more

Check out all of our a-maze-ing benefits here. 

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