Regional Billing Supervisor

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Lead a remote team of Invoicing Specialists and Billing Support Specialists in the Centralized Billing Group to provide high-level service to internal and external customers for all Order-to Cash needs.

Responsibilities:

• Lead, coach, and develop a remote team of specialists to oversee daily invoice processing and order-to-cash workflow operations.
• Present an inclusive and supportive approach to Interviewing, Hiring, Coaching, Developing, Training, Retaining, and Separating employees in the Centralized Billing Group.
• Build/Maintain the relationship with the offshore billing team serving the assigned scope.
• Foster relationships with cross-functional teams to best support the plants and customers in the scope (Cash Applications, Credit/Collections, Customer Masterfile, Sales Support, Invoicing Solutions, Plant Operations, Corporate Finance, P2P, R2R, FPA, A/P, CP Aps, BIS, IT, etc.)
• Establish and maintain a partnering relationship with plant leadership representing Sales, Customer Service, Finance and Operations teams for the assigned scope of 8 producing plants in the Commercial Print, Specialty, Retail or Sourcing platforms.
• Create and Maintain documented workflows and processes in accordance with internal controls for Order-to-Cash and Invoicing workflows and processes.
• Assist the Regional Billing Manager with developing and implementing process and system improvements to maintain standardized best practices across the Centralized Billing Group.
• Review and improve billing operational metrics and key performance indicators. Identify and drive corrective actions
• Prepare employee performance reviews and performance improvement plans to improve staff performance and increase employee retention.
• Guide, support and participate in the transition of new operating companies and new business to the Centralized Billing center of excellence model.
• Become an expert user on the WCSS system, CustomBuy, Streamline, CRDM, SAP and Foundation systems as they relate to the Order-to-Cash workflow.
• Ensure all internal and external audit requirements for Invoicing are met and assist with audit preparation requests for the Invoicing/Revenue cycle as needed.
• Back up to the other Regional Billing Supervisors and provide support as needed.
• Perform miscellaneous tasks as assigned or requested.

• B.S in business, finance or accounting preferred; or equivalent work experience.
• Minimum of 3 years leadership experience in a high volume invoicing environment.
• Experience in leading change management and process improvement plans.
• Demonstrated skills in customer service, problem solving, and resource management.
• Strong Excel skills - pivot tables, vlookup, macros, formulas.
• Strong knowledge of Order-to-Cash processes.
• Excellent written, verbal communication and presentation skills.
• Demonstrated experience in relationship building related to cross-functional teams.

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $57700 to $95000 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

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