Real Estate Team Training Faciliator

At Side, we believe everyone should own their path. 

Side is a real estate startup that pioneered the concept of brokerage-as-a-service to help top real estate professionals create and run their own companies without having to operate a brokerage. Our proprietary platform makes the real estate transaction process far more efficient for both agents and home buyers/sellers.  

Before Side, exceptional real estate agents had two choices: You could join an antiquated traditional brokerage, relinquish control of your business, and pay hefty fees for marginal value. Or you could start your own independent brokerage, massively increase your liability, and take on the burden of running your own back office. We created a third option: Own your own business and run it on the Side platform. Agents get to focus on what they do best — selling real estate — while Side operates in the background to facilitate their transactions, and help them grow. 

Side is led by experienced industry professionals and world-class engineers who develop technology designed to improve agent productivity and enhance the client experience. The company is backed by over $300 million in funding from top-tier venture capital firms, including Coatue, Tiger, D1, Sapphire, Trinity, and Matrix.. Headquartered in San Francisco, Side currently operates in 16 states, with plans to expand nationwide in the coming years. We were named Company of the Year by Inman News (the leading industry publication) and a Most Innovative Company of 2022 by Fast Company.

About the Role

The Real Estate Team Training Facilitator ("Trainers") are at the front line of introducing Side’s systems, offerings, and resources to our partners. As partners and associates go through onboarding, the Trainer prepares them to use their new systems. As business evolves, Trainers recommend the right resources for their changing needs. This is done at scale through recorded and live training sessions and virtual Office Hours for our user community. Additionally, this trainer will also customize and facilitate private training on the Side tech stack for strategic accounts. 

• Manage a calendar of events and deliver strong learning experiences for all Side partnered agents
• Drive the awareness and adoption of the Side ecosystem and best practices at scale or 1-1 through live training sessions, virtual Office Hours, and occasional in-person training
• Work cross-functionally to become the subject matter expert of the Side ecosystem and deliver that to agents that partner with Side
• Identify risk opportunities through constant communication from a variety of channels, including participant feedback
• Assist with the improvement and automation of projects to increase efficiency, accuracy and scale on all processes you touch
• Organize all aspects of the live training events you host, including any invitations, registration pages, pre- and post- event communications, materials, and surveys needed. 
• Responsible for developing and measuring effectiveness of campaigns such as live training and onboarding processes to increase agent engagement and adoption of Side tools and resources.
• Available to travel and deliver in-person training as needed. 

• 4+ years experience delivering strong learning experiences to customers live via Zoom and in person. 
• You have a customer-centric mindset, with a passion for helping people achieve their goals
• You have a strong work ethic and the willingness to get into the weeds and educate customer about ways to achieve their goals through the utilization of Side’s ecosystem
• You have a constant willingness to go above and beyond to get the job done
• You are amicable by nature and have the ability to work with others to move projects forward for the agents
• You are an experienced communicator, complimented by a coaching and growth mindset
• You are solution-oriented, have a can-do demeanor, with high empathy for the agent
• Real Estate industry experience is a plus
• You are eager to learn about the daily activities and success habits of top real estate agents across the country and the nuances of local markets in all areas we serve 

Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply!

Side uses the E-Verify employment verification program.

Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.

To learn more about Side's Privacy Policy or to make a request related to your personal data, please find more information here: https://www.side.com/peopleops-privacy-policy/.

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