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Gouspack

USA

Posted on: 14 February 2024

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Quality Assurance Technician

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.

Find out more at: www.gouspack.com

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

• 401(K)

• Health Insurance

• Disability/Life Insurance

• Paid Time Off (PTO)

• Paid Holidays

USPack’s Benefits for Part Time positions include:

• 401(K)

• Paid Sick Time

The Quality Assurance Technician (QAT) will be responsible for the creation of employee training and contracted driver orientation to customer and regulatory requirements. The QAT will also be responsible for creating reports & developing analysis related to the Quality program. QAT will assist in maintaining accurate records, scheduling orientation and/or training updates as needed on a variety of topics.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual tasks shall include but not be limited to the following:

Essential Duties and Responsibilities:

Develop, implement, and maintain the applicable contracted driver orientation and/or employee training related to customer and regulatory requirements.

Work cross functionally with HR, Quality, Operations, as well as the customer when needed, to ensure the accuracy and validity of the information presented.

Be available to speak with contracted drivers and/or employees in regard to any nonconformances around shipments and to obtain information required to conduct an effective root cause analysis.

To effectively communicate industry expectations/requirements and answer any questions.

Become familiar with ISO 9001:2015 and develop statistical reports through the use of data analysis, tracking, trending and other tools as needed for areas of required reporting.

Develop and maintain software validation documentation for E-Courier.

Maintain information in Quality Management System (QMS).

Assist Quality Team with analysis of issues of all types, conduct root cause analysis, recommend/facilitate solutions as needed based on analysis of quality failures during shipments/internal audits/etc.

Develop and maintain a deep understanding of field operations teams and customer standards, working closely with operations and account management to understand customer requirements.

Collaborate with all functions/departments to identify areas for improvement, develop and implement solutions.

Prepare scheduled and ad hoc reports by collecting, analyzing, and summarizing information and trends.

Understand E-Courier and have knowledge of basic reporting functions that can be developed to help track and trend issues found during shipments and develop solutions and best practices to eliminate items that do not meet USPack or customer objectives.

Create initiatives that promote and develop a culture of quality in the business.

Perform other duties as assigned.

Qualifications - Knowledge, Skills, and Abilities:

Knowledge of the independent contractor business model is preferred.

Ability to summarize and present information.

Ability to learn and understand the E-Courier/EC-Mobile and the ability to pull reports containing data captured in these applications.

Maintain knowledge Industry standards, requirements, and expectations around Life Sciences such as the 21CFR, PDA (i.e. Parental Drug Association Technical Report 64) cGMP requirements.

Knowledge of quality system requirements.

Well organized and highly detailed with a flexible attitude to be able to prioritize, manage a variety of functions, and maneuver between tasks, including the ability to manage deadline pressure.

Strong communicator in all media forms with the ability to communicate in group settings, or individually, at all levels of the company.

Public Speaking ability.

Proven problem-solving skills.

Excellent computer skills including Microsoft Office (word, excel, PowerPoint, Outlook, Teams, Notebook) with ability to compile spreadsheets, ability to draft presentations, and ability to create meaningful and concise communications.

Must maintain a valid driver’s license.

Ability to travel (approximately 25%) within business network as needed.

Qualifications - Education, Experience, Certificates, and Licenses:

Bachelor’s Degree

Previous experience in the logistics/supply chain industry is preferred. The ideal candidate will have experience working with independent contractors (1099) in the same day/final mile space, and/or understanding of shipments including medical supplies, laboratory specimens and the life cycle niche.

Basic understanding of “Quality” around business and why it’s essential.

Previous experience building orientation/training is desired but not a must.

Previous experience building and compiling reports is desired but not a must.

Shift Days: Monday-Friday

Shift Hours: 9:00AM-5:00PM (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: up to $60,000 salaried (Dependent upon experience level.)

Work Location: Remote

Travel: On occasion as needed up to 25%

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.

We are:

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.

Driven by adaptability – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead of change. It’s about pushing for new ways and new answers and achieving things never thought possible.

Driven by responsiveness – We’re driven to react more quickly and respond smarter. For us it’s about putting intuition into action. It’s about thinking ahead. It’s about seeing first, solving better, and doing what it takes to sustain success.

Driven by respect – We’re driven by trust, transparency, and empathy. We put ourselves in others’ shoes and treat them the way we want to be treated ourselves. To us, courtesy is critical, and professionalism is paramount. Mutual respect is mutually beneficial. We see it. We believe it. We live it – every day.

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: recruiting@gouspack.com