Quality Assurance Engineer (Manual)

Introducing Masabi 

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

Role Description

As Masabi expands into new regions and develops new functionality, we are seeking a Deployment Test Analyst to join our team. You'll play a critical role in ensuring the quality and reliability of our Fare Payment as a Service solution based on the Justride Platform, which serves some of the world's largest transportation agencies.

As the quality control point, you'll ensure that the final customer experience meets the highest standards and can withstand the demands of both agencies and riders.

Responsibilities 

• Collaborate with Masabi's Testing and Launch Operations teams to develop and implement comprehensive test plans for new features

• Manage documentation that aligns with customer requirements and provide feedback on technical designs to ensure they meet expectations

• Conduct end-to-end testing on the Justride platform, closely working with internal teams and technology partners

• Customize test plans and documentation with engineering teams to address specific customer needs

• Oversee all testing phases, report defects, and evaluate requirement suitability with key stakeholders

• Document testing outcomes to support decision-making for launch readiness

• Integrate customer-specific protocols during test reviews with agency stakeholders

• Create and standardize test protocols for Masabi’s account-based ticketing deployments for future reuse

• Establish quality metrics and baselines for deployment impact assessments and updates

• Coordinate testing activities, including post-release testing and defect resolution, to meet project timelines and objectives

• There will be limited travel to client places for conducting/supporting UAT testing

About You

• Bring extensive manual testing experience in complex systems

• Demonstrate experience in developing comprehensive test strategies and test cases for cross-functional features within complex environments

• Proven ability to implement complete QA/Testing frameworks, including documentation and support for continuous improvement initiatives

• Possess skills to provide detailed defect metrics and propose strategies to improve quality

• Experience collaborating effectively with engineers on testing features and advocating for QA processes

• Exhibit excellent communication skills, with the ability to convey technical concepts and identify the root cause of complex problems

• Proficiency in using test management tools such as TestRail, Zephyr, or PractiTest

• Experience with Jira is essential

• Cross-browser testing experience

• Experience in validating APIs using tools like Postman

• Demonstrates a strong team spirit and the ability to consistently exceed team goals

• Exceptional communicator, adept at building trust and rapport with customers

• Strong understanding of the Software Development Life Cycle and proficient in debugging using browser and mobile application developer tools

Nice to Have

• Basic knowledge of SQL

• Experience in test automation skills and knowledge of automated test tools for mobile and web applications

// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.

We’re already powering journeys - are you ready to join us?

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