Quality Assurance Analyst

Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative, unique and engaging learning experiences for commercial, civilian and defense organizations. Our high-caliber talent, delivery methodology and innovative solutions contribute to preparing a workforce that is ready for the future. You can join us on this journey to bring efficiency and creativity to our customers.

At DMS International (DMS), we are the catalyst for effective workforce transformation. To achieve this, we hire professionals who take pride in doing quality work and who are excited about contributing to the professional development of tomorrow's leaders.

DMS seeks candidates that possess and display the attributes that reflect our Core Values of:

• Quality in delivering solutions,
• Leadership,
• Innovation,
• Teamwork,
• Integrity in conduct,
• Responsiveness to our customer's mission

DMS International is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Job Description

DMS is seeking a Quality Assurance Analyst to join our team. The ideal Quality Assurance Analyst (QA)will have expertise in courseware and curriculum design and development programs to join our team. The ideal candidate will have a strong background in instructional design, educational technology, or related fields, focusing on ensuring the quality and effectiveness of learning materials, curriculum processes, and resources. This individual will play a crucial role in ensuring the successful delivery of seminars and training sessions through expert technical support and collaboration with seminar organizers, instructors, and facilitators and in reviewing, testing, and evaluating courseware and curriculum content to ensure alignment with learning objectives, competencies, instructional standards, and design requirements.

Responsibilities

• Conduct comprehensive quality assurance reviews of courseware and curriculum materials, including instructor/facilitator guides, student guides, instructional videos, assessments, evaluations, and learning activities.
• Review instructional design documents, storyboards, and prototypes to ensure clarity, accuracy, and adherence to instructional standards and guidelines.
• Test courseware and curriculum content for functionality, usability, and accessibility across various platforms, devices, and browsers.
• Identify and document issues, errors, or inconsistencies in courseware and curriculum content, and collaborate with instructional designers, subject matter experts, and development teams to address and resolve them.
• Verify the accuracy and relevance of content, assessments, and learning activities to ensure alignment with learning objectives, educational standards, and industry best practices.
• Conduct usability testing and gather feedback from learners, instructors, and stakeholders to inform improvements and refinements to courseware and curriculum materials.
• Document quality assurance processes, procedures, and findings, and maintain records of testing activities, issues, and resolutions.
• Collaborate with cross-functional teams, including instructional designers, developers, project managers, and content creators, to support the design, development, and delivery of high-quality learning experiences.
• Knowledge of the ISO 9001:2015 quality management system requirements.
• Stay current with industry trends, emerging technologies, and best practices in instructional design, educational technology, and quality assurance.
• Provide guidance, training, and support to instructional designers and content developers on quality assurance best practices, standards, and tools.

Qualifications:

• Must be a U.S. citizen.
• Bachelor's degree in instructional design, educational technology, curriculum development, or related field; master's degree preferred.
• Minimum of 5 years of experience in quality assurance, instructional design, or curriculum development, with a focus on e-learning or digital learning materials.
• Minimum of 3 years of experience in an organization using a registered ISO 9001:2015 quality management system.
• Strong understanding of instructional design principles, learning theories, and best practices in curriculum development and course design.
• Experience with quality assurance methodologies, processes, and tools for reviewing digital content and multimedia resources.
• Excellent analytical, problem-solving, and attention-to-detail skills, with the ability to identify and troubleshoot issues in courseware and curriculum content.
• Effective communication and collaboration skills, with the ability to work independently as well as part of a multidisciplinary team.
• Strong organizational skills, with the ability to manage multiple projects, priorities, and deadlines effectively.
• Experience working on DoD training programs is a plus.

Location

• Remote

Position Type

• Part-time with potential full-time opportunities

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