Quality Assurance Agent (QA Agent)

Kaizen Advance is currently seeking 10 agents for Quality Assurance Agents.

Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity!

You will be contacting companies based on general assignments. You WILL NOT be required to make any purchases or commitments.

You will set your own schedule, so you are able to work anytime that fits YOUR schedule prior to the deadline.

Background noise is okay.

Responsibilities:

* Successfully complete a test call

* Call all companies provided via assigned lists

* Evaluate the level of customer service provided by the answering representative

* Document detailed, yet succinct information of overall experience

* Complete the review submission form before the required deadline

* Ensure that the form is free of errors and misinformation

Pay Rate:

$3.00 per successful call made

Requirements:

* Minimum 6 months of customer service experience, preferably call center-related preferred

* Moderate level of computer knowledge

* Ability to work with minimal supervision

* Must be self-directed and self-motivated

* Strong listening skills

* Accuracy

* Efficiency

* Excellent written and verbal communication skills

Technical Requirements

• Active Phone line (mobile or landline)

• Mobile Device capable of downloading applications

• CPU (Intel or AMD) 2GHz processor (or equivalent)

• Resolution of 1,280 x 720 (720p) or greater

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