QA Engineer

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Quality Assurance Engineer is an instrumental member of the ServiceNow Center of Excellence team, helping to ensure that a solution meets user needs and that it can be released into the target production environment with minimal deployment issues. The Engineer is responsible for planning and implementing the quality assurance procedures for daily, milestone, and release candidate testing of changes made to internal business system platforms managed by the Information Systems applications team. The Engineer works closely with the entire project team to review functional and non-functional requirements, while keeping a user’s perspective in mind. Activities in this role will include analyzing non-functional requirements and technical designs, translating functional requirements into test cases, identifying defects, and driving them to resolution.

What You’ll Do

• Determine test objectives and standards by studying software requirements, writing test cycle plans, test cases, and test scripts
• Meet test objectives by determining testing methods, cycles, phases, and conditions; set up testing environment and equipment
• Identify software capability and reliability by conducting functional, system, and performance tests
• Resolve testing problems by modifying testing methods during tests; conferring with management to revise test objectives and standards
• Report test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommend software changes
• Maintain test environment by developing test environment and enforcing/complying with procedures, rules, and regulations
• Develop, communicate, and implement QA strategies to ensure testing coverage throughout a project
• Collaborate with client stakeholders and business users to understand use cases and requirements, to better advocate for business users

What You’ll Bring

• 3+ Years of experience using and/or supporting users on SaaS cloud platforms, preferably ServiceNow
• 1+ Years of experience using JIRA, or other Agile work item tracking system
• Some experience with automated testing, developing standards, reporting research results, software debugging and software testing, and Software Quality Assurance Process
• Excellent oral, written, and presentation/visual communication skills

Nice To Have

• Degree or equivalent experience in a business or IT related discipline or equivalent professional experience in a software development environment or operational support role
• A clear understanding of platform managed applications & database systems
• Experience working in an org with at least 100 users in either an admin or developer capacity

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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