Property Operations Lead NYC

Location: Lower East Side, New York City

Time Commitment: approximately 32-40 hours

Anticipated Schedule: 10:00 AM to 6:30 PM [Monday to Friday]

The Property Operations Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay from property maintenance, vendor coordination and assisting our guests. As a Property Operations Lead in New York City, you will have end-to-end ownership over the on-the-ground operations for Kasa's flagship Lantern property. You will ensure properties are clean, safe, and well-maintained, including common areas and individual units to Kasa brand standards and meet our guest needs.

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards and your regional portfolio team. Daily tasks include, but are not limited to: assess units to complete recurring property management tasks and cleanliness quality assurance, replacing broken items, managing work orders, coaching on-site housekeeping partners and service vendors, stocking supplies, maintaining inventory control, and providing a 5-star stay experience for Kasa guests.  You will also be the face of Kasa as the primary point of contact for providing last-minute requests and assisting with guest issues. 

A typical schedule for this role is based on business needs in your market with an expectation to be able to work later into the day based on property needs.  Weekends and holidays may require coverage as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Qualifications

• Think Like an Owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing profit and quality.

• Tech Savvy: Proficient with modern technology tools and effectively use them to complete daily work.

• Handy: Comfortable with using a toolkit and willingness to roll up your sleeves for common minor repairs and maintenance tasks

• Functional Self-Management: Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities.

• Guest-Centric Mindset: Experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions.

• Change Advocate: Thrive in an environment with frequent change and adapting priorities.

• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

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💰 The Pay

The starting hourly pay rate for this role is between $24 and $28 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Benefits

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

• 📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

• 📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%.

• 🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

• 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage

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