Project Manager

Company Overview:

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates that are far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.

The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we're backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview:

As a Project Manager (PM) you'll work closely with our customers and internal teams to guide the planning, initiation, and operation of prioritized projects in an agile environment.  You're responsible for the development of planning and execution frameworks that enable efficient, high-quality delivery of customer-facing or internal projects in a way that enables us to move quickly and think creatively. You'll also directly contribute to projects by owning operational tasks.

Successful candidates have a low-ego, get things done attitude and possess a combination of project management, process improvement, and execution skills.  You'll remove roadblocks and anticipate customer and stakeholder needs to keep our staff and engineers focused on the most valuable work. You see no task as too big or small, and are willing to be hands on as a contributor in the thick of implementation.  You create contingency plans to ensure smooth and continuous project delivery no matter the obstacles encountered, and measure the efficacy of our campaigns and process improvements, optimizing as you go.

What You'll Do:

• Plan, initiate and operate high-priority projects across the Promise's customer deployments and internal cross-functional teams.
• Develop planning / implementation frameworks and continuous improvement systems to reduce costs and increase project efficiency as we scale.
• Translate customer requirements into actionable internal plans, objectives, and KPIs to ensure implementation success and consistent revenue collection.
• Capture detailed notes and actions to maintain accountability across various internal and external stakeholder groups.
• Enable others to do what they're best at by removing roadblocks and reducing unnecessary noise and toil.
• Jump in on operational tasks big or small, enabling our engineers to stay focused on development work.
• Measure your effectiveness and that of the team to promote continuous improvement.
• Be creative, work collaboratively, and do whatever it takes to get the job done.

You're a great fit for the role if you:

• Have a Bachelor's degree in a technical or operations-related field, or equivalent work experience (5+ years)
• Have experience and familiarity with managing software development frameworks in a technical environment AND / OR experience supporting customer-facing software implementations.
• Have a proven track record of creating hybrid, lightweight, and low-overhead tracking mechanisms to keep technical implementation on track without stifling creativity.
• Have breadth knowledge of common project management frameworks (waterfall, agile, etc.). 
• Have excellent interpersonal and communication skills as well as the ability to work with diverse stakeholder and implementer groups. 
• Have a low-ego, low-status approach to problem solving, and a willingness to take on any task, big or small.
• Are able to work collaboratively in a team environment
• Can work quickly, without sacrificing quality
• Have a strong work ethic and are self-directed: you don't need to be told what to do next

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. In addition, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates and is committed to diversity and inclusion in the workplace. Promise also provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

Due to our work with the US government, we can only hire US citizens. Candidates living in other countries need not apply.

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