Project Manager II
Reports to: Manager, Services Delivery or Associate Director/Director/Senior Director, Services Delivery
Department: Services Delivery
Project Manager Responsibilities:
Project Management
- Manage and lead a cross-functional project team responsible for the delivery of Suvoda’s products in support of client studies and initiatives
- Own responsibilities for project timelines, quality, team utilization, and on-time delivery; delegate and manage tasks and responsibilities across the team
- Manage client expectations regarding project timelines, delivery, scope, and internal and external responsibilities
- Serve as the point of contact for the client from contract award through system de-activation and archival, including leading status meetings, tracking all open issues or questions, and providing status updates as required
- Facilitate internal and external meetings for all assigned projects
- Set meeting agenda, share meeting minutes, and drive completion of action items internally and externally
- Drive team resourcing efforts with support and input from project team members
- Proactively assess project risks and escalate issues via established internal and external communication pathways
- Identify and assist with the implementation of process improvements within the team and department
- Assist the Product team and Services Solutions with the design and development of new features and initiatives by providing feedback based on client requests and project experience
- Support the training and development of new team members
- Assist the customer care team (as required) with providing support to system users for escalated support issues
Team Management
- Direct management and supervision responsibilities for team members including delegating, directing, and monitoring progress on assigned work
- Collaborating with Services Managers on performance management and development for their team members
- Providing input on priorities, giving formal feedback and participating for Performance Check-Ins in partnership with the League Lead and Services Manager (Coach)
- Identifying and assigning learning opportunities to the appropriate team members, with input and collaboration from the Services Manager
- Collaboratively working with team members to address challenges, solve problems and remove obstacles as needed
- Build and maintain a strong sense of belonging and connection within the team
- Proactively monitor the performance of team members, soliciting and providing meaningful feedback
- Meet regularly with team members to check-in on priorities and support needs
- Conduct frequent, meaningful conversations with team members and provide actionable, meaningful, timely feedback to foster employee growth and advancement
- Collaborate with employees' capabilities manager to stay aligned on employee performance, priorities, expectations, and career growth opportunities
Operational Management
- Collaborate with Leadership for the ongoing assignment of studies
- Participate in the hiring process and decisions for the Services Delivery department
- Participate in and manage roll-out of process improvements and corporate updates in Services within their League
- Serve as an expert and internal escalation point of contact for team members in Services
- Lead team in effort to achieve scorecard targets related to capacity, compliance efficiency, quality and engagement
- Partner with Solutions Teams, Talent & Culture and Learning & Development talent to ensure training and best practices are delivered across the team
- Provide support related to Issue Management as required
Requirements:
- Bachelor's degree or equivalent experience required
- Interpersonal and communication skills
- Time management and organizational skill
- Ability to lead and motivate
- Analytical thinking ability
- Creative problem-solving ability
- Attention to detail
Experience:
- At least three years in eClinical software or comparable SaaS products preferred
Tags
project management
team management
time management
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