Project Manager

The Senior Project Manager is responsible for ensuring that we deliver high-quality work at a high level of service to our clients. They work closely with tech leads, designers and developers to make sure projects are completed on time and on budget. The ideal candidate has excellent organization and problem solving skills with a strong technical knowledge to anticipate issues, remove roadblocks, and manage the client's expectations.

• Competitive salary and benefits

• Unlimited vacation

• Laidback working environment

• Annual offsite in Mexico

• Summer Fridays

• New Apple gear (e.g. Macbook Air)

• Education stipend

• WFH Stipend

Qualifications

We value continuous growth and learning, a team-first mentality, discipline, and a positive attitude. The ideal candidate would possess:

• 1-2 years project management experience.

  • Proven ability to lead an ongoing project or retainer, maintaining a positive client relationship.

• 1-2 years experience with ecommerce. This could be

  • Working for a retail brand.

  • Working in ecom marketing.

  • Working in ecom creative.

• 6+ months of experience with Shopify highly preferred

• Experience working with web technology and alongside developers.

• Strong organizational and communication skills, including:

  • note-taking

  • scheduling

  • good English grammar and syntax

• Strong organizational and communication skills, including:

  • note-taking

  • scheduling

  • good English grammar and syntax

• Demonstrated ability to work within a dynamic, fast-paced digital agency.

Responsibilities

• Lead successful retainers:

  • Keep client relationship positive, leading to retainer renewal or increase.

  • Lead weekly syncs, prepare agendas, take notes.

  • Triage new Jira tickets from the client, ensuring the ticket has the necessary info and specs to go into development.

  • Manage tickets as they go from backlog all the way to release.

  • Monitor hour usage and monthly or quarterly budget.

  • Manage team’s time to keep retainer within budget.

  • Master retainer processes such as:

    • Weekly syncs

    • Jira board management

    • EOW updates

    • Ticket testing & release

• Learn about HH project management tools, documents, and processes.

  • Partner with other Project Managers and Project Coordinators to share best practices.

  • Review existing documentation to inform your strategy on retainers and projects.

• Develop deep understanding of Shopify platform and app ecosystem.

  • Research and test Shopify apps as potential solutions for clients.

  • Configure stores as examples for clients.

  • Create how-to videos for both clients and other HH team members showing how to accomplish certain tasks.

• Begin managing projects, starting with less complex builds.

  • Track project progress versus budget and report on deviations or exceptions as required.

  • Direct & coordinate the project team to deliver a quality product.

  • Keep client relationship positive, leading to retainer signup once the project is launched.

• For project-based work:

  • Manage project scope through close review of scoping documents and coordination with sales team.

    • Identify & issue change orders (COs) where necessary.

    • Monitor budget throughout the project and raise concerns to management as they arise.

  • Lead client and project team through each project phase, identifying key decision-points.

  • Lead regular calls with client and internal teams.

    • Take notes, circulate them after calls.

  • Prepare project documents such as:

    • Discovery notes & decisions

    • Functional specs

    • Theme documentation

    • Timeline

    • Others

  • Provide regular weekly updates to client and internal teams as to project state and progress.

• Develop role-specific knowledge and project management skills:

  • Take project management course online.

  • Take technology or coding course if you’re interested.

  • Read Shopify help docs and API docs to gain a deeper understanding of the platform.

  • Read Shopify app documentation (such as Klaviyo, Accentuate Custom Fields, Matrixify, etc.)

Salary Range: $60-$75k

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