Program & Operations Specialist

We're on the lookout for a Program & Operations Specialist to join our team. In this role, you'll be pivotal in orchestrating various facets of our program, from managing calendars tailored to each cohort to ensuring seamless communication with learners throughout their journey. You'll be responsible for a wide range of crucial tasks to support the smooth running of our program. If you're ready to make a difference and shape the future of our program, join us in this exciting opportunity.

ABOUT US

Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa’s youth and solve the world’s shortage of technology talent. 

Our company SAND has 450+ staff members from 48+ countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

We have 2 brands represented in our ecosystem:

• With ALX, we are building the fastest-growing pool of technology talent in the world, training young talent across Software Engineering, Cloud Computing, Data Science and Salesforce. We are shaping the next generation of software engineers in over 60 countries. 
• Through Sand Technologies we support enterprises and  scale-ups around the world to develop world class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). 

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

ABOUT THE TEAM

The Talent Readiness (TR) team oversees the delivery of all learning programs. The TR team is in charge of designing, building, piloting, implementing, and iterating on a multi-faced ecosystem that supports our learners throughout their educational and community engagement journey. The TR team sits at the central point of the learner journey, and therefore collaborates extensively with multiple stakeholders such as Selection, CX Ops, Talent Experience, Product, Engineering, Data, Fellowship, and the City Teams

ABOUT THE ROLE

As a Program & Operations Specialist, you are at the heart of ensuring the seamless functioning and success of our educational initiatives. Your diverse range of responsibilities encompasses various facets, each crucial for the smooth running of our programs:

• Calendar: Create and manage the program calendar, specific to each cohort, including all program events and key deadlines 
• Communications: Support communication with learners pre-program, onboarding, throughout the program duration, and postgraduate (where necessary) from the program through the community platform and email. 
  • Align with relevant stakeholders to ensure weekly communication to learners is delivered in a timely and efficient way
  • Review effectiveness of the different communication channels (email, portal, City team nudges) in communicating to learners the relevant program requirements
• Platform setup and moderation: Circle, Google Calendar, YouTube, Zoom, Slido, LMS and other relevant tools
  • Set up program platforms for internal use by the team and external use by learners
  • Conduct internal testing to enhance user experiences
  • Ensure learners are on boarded onto relevant platforms seamlessly and know how to navigate these platforms, 
  • Monitor learners’ usage and support with troubleshooting
• Program support: Create, maintain & improve program processes, resources (e.g relevant guides) and tools to deliver prompt, efficient learner support, enabling learners to thrive in the AiCE program, including interventions for those that may have fallen behind.
• Event experience design and adaptation: Onboarding events, Weekly Office Hours for live support, Ad-hoc job readiness sessions, and any other relevant live sessions
  • Organize and execute various program events to provide learners with learning support and relevant updates throughout the program
  • Build connections with mentors, speakers, experts and more to build learners’ job readiness and equip them with knowledge to thrive in the job market.
• Stakeholder Management:
  
  • Collaborate with various teams for program success, 
    • Including CX Ops for all email communication and surveys, 
    • Talent Experience for learner support, 
    • Learning Design for Curriculum and technical support, 
    • City Teams for targeted learner support, 
    • Learning Community Experience Team for learner support on community and job readiness,
  • Evaluate stakeholder relationships for improved ways of working and better program outcomes
• Internal Meeting Scheduling & Reporting:
  • Scheduling recurring internal team meetings
  • Ad-hoc reporting tasks as needed
• Program Analytics and Reporting: 
  • Track and analyze data on completion of program requirements and attendance of program events to evaluate learner performance,progress and engagement throughout the program.
  • Generate regular reports on key metrics, providing insights to the team for informed decision-making.
• Program Monitoring & Evaluation: 
  • Develop feedback collection tools such as surveys, and interviews, combining this with observation from the program team and key stakeholders, to inform the program design and delivery.
  • Develop innovative ways to improve the program delivery and implement these with the support of relevant stakeholders
• Program Playbook:
  • Develop / contribute to the program / team playbook to document program processes for use by other program teams / future cohorts.
• CA and Fellow Management:
  • Ensure CAs & Fellows are onboarded and understand responsibilities clearly
  • Unearth the strengths of each CA and Fellow and help them develop - assigning them to key tasks they can thrive and learn by doing

REQUIREMENTS

• High level of accuracy and a strong attention to detail. You pay close attention to all of the small particulars when working on a task or project.
• Experience with delivering on large cross-functional complex projects/programs, coupled with a detailed understanding of the risks and milestones to cross.
• A demonstrated ability to problem-solve and rapidly follow-through on deliverables.
• Strong collaborative capabilities: you are a team player and can influence your peers to drive results.
• Humility and openness to feedback: you proactively seek feedback for improvement and have an insatiable curiosity and hunger to grow.
• Self-starter mindset and are comfortable with ambiguous, ever-changing situations
• Comfortable executing in a fast-paced working environment with tight precision.

Would you like to join us as we work hard, have fun and make history?

Tags